Managing Your Order
Order Status
Once you’ve placed your order, you can follow its progress through your DressMeZee account. Here’s what each status means:. This status confirms that your payment was successful and your order has been securely received by our system. Your order is n
Order Confirmation Emails
Once you’ve placed your order, an automated confirmation email containing your order number and order summary should arrive in your inbox within moments. If your email hasn't arrived, please try the following steps first:. If you have checked the abo
Editing or Changing an Order
At DressMeZee, we aim to dispatch our collections as quickly as possible. As our warehouse team work fast to get your outfit to you, there is a very narrow window in which we can amend an order once it has been placed. We know it’s easy to click the
Order Cancellations
At DressMeZee, we understand that sometimes you might change your mind about an order. However, once an order is placed, it moves to our warehouse to be prepared for shipping. As our team work efficiently to dispatch your items, there is only a very
I received the incorrect item!
We are extremely sorry for the mistake and we will rectify this as soon as possible for you. Please email us at [email protected] with your order number and outline the issue you have experienced. Please inform us of whether you would like your ord
Reporting an Order Issue
At DressMeZee, we take great care to ensure every order is checked, scanned, and packed accurately before leaving our warehouse. While issues and discrepancies are rare, we’re here to help if something isn’t quite right. If you receive an incorrect i