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Articles
What happens if my item is lost in transit or not delivered on time?
If there is an issue with your order not being delivered on time, we will reach out to the courier service to inquire further and keep you informed every step of the way. We cannot guarantee specific delivery timeframes during busy periods such as fo
What is the process for reporting a missing or non-delivered item?
If you believe your item has not been delivered, please conduct all necessary checks including asking your household members or neighbors and check in/around your property. Upon confirming non-receipt, reach out to us for assistance. In the event of
How do I get assistance with an order or a refund I have issues with?
For any issues with existing orders, including concerns about refunds, we request that you provide us with your order number and email address. This enables us to efficiently look into and resolve your query. You can provide these details by reaching
How can I change my order details or preferences after placing an order?
If you need to make any changes to your order details, such as the size or delivery address, or if you want to upgrade to next day delivery, please provide us with the relevant order number and email address as soon as possible. We will assist you in
What should I do if I haven't received a confirmation for my order?
If you have placed an order using a method such as PayPal and have not received a confirmation, please confirm the delivery or billing address associated with the order. If further verification is required, our support team may request additional det
How do I return a product and will I receive a full refund?
To initiate a return, please use our return portal by visiting the provided URL and follow the step-by step instructions. If you received an item without tags, that smells worn, or arrived outside of the expected condition, please provide us with det
What should I do if I need my delivery by a certain date or need to cancel it?
If you have a specific date by which you need to receive your order, please reach out with your order number and email address immediately. Our customer service team will investigate the possibility of upgrading to next day delivery or, if necessary,
How do I confirm the authenticity of collaborations or communication from the shop?
If you receive a collaboration request or any communication that you suspect may not be authentic, it is vital to verify its legitimacy before proceeding. Please provide as much detail as possible regarding the communication received, including the e
What can I do if I've been informed that my order has been cancelled?
In the event that you've received notification of an order cancellation, please provide us with the six-digit order number you are inquiring about for further assistance. We will look into the details of the cancellation and provide you with informat
How can I return an item I am not satisfied with?
We offer a 14-day return period for all orders starting from the day in which the orders are delivered. You can arrange your return through our portal using the following link: Return Portal. Please include the following information with your return:
What should I do if I received a faulty or damaged item?
If you received an item with a manufacturing fault or damage, please get in touch with us promptly. To assist us in addressing your concern, we require the following:. This will help us investigate the issue and find the best solution for you, such a
How can I ensure I select the correct size for my dress?
To ensure the best fit for your dress, we recommend following the specific size guide available on each product page. Our clothing follows standard UK sizing unless otherwise stated. For additional assistance, refer to our size chart here: Size Chart
How can I find out if an item will be restocked?
To find out if a specific item will be restocked, we recommend that you sign up to be notified via the product page. By adding your email to our mailing list, you will receive a notification if the item becomes available again. Please note, however,
What should I do if I experience issues with the return portal?
In the event that you encounter difficulties with our return portal, such as an error message or inability to select the desired return option, we recommend refreshing the page, checking for a stable internet connection, or attempting the process on
How long does delivery take for an order?
The delivery time for an order depends on the shipping location and method chosen. Orders are generally dispatched within 2 working days. For our UK customers, delivery options include:. For US customers, delivery options include:. For European custo
Can I cancel or change my order if it has not been dispatched?
If your order has not been dispatched, you may proceed to cancel it. However, once an order has been dispatched, it cannot be cancelled. If you accidentally select a delivery option you did not intend, you may cancel the order and place a new one wit
What happens if my item is lost in transit or not delivered on time?
If there is an issue with your order not being delivered on time, we will reach out to the courier service to inquire further and keep you informed every step of the way. We cannot guarantee specific delivery timeframes during busy periods such as fo
What is the process for reporting a missing or non-delivered item?
If you believe your item has not been delivered, please conduct all necessary checks including asking your household members or neighbors and check in/around your property. Upon confirming non-receipt, reach out to us for assistance. In the event of
How do I get assistance with an order or a refund I have issues with?
For any issues with existing orders, including concerns about refunds, we request that you provide us with your order number and email address. This enables us to efficiently look into and resolve your query. You can provide these details by reaching
How can I change my order details or preferences after placing an order?
If you need to make any changes to your order details, such as the size or delivery address, or if you want to upgrade to next day delivery, please provide us with the relevant order number and email address as soon as possible. We will assist you in
What should I do if I haven't received a confirmation for my order?
If you have placed an order using a method such as PayPal and have not received a confirmation, please confirm the delivery or billing address associated with the order. If further verification is required, our support team may request additional det
How do I return a product and will I receive a full refund?
To initiate a return, please use our return portal by visiting the provided URL and follow the step-by step instructions. If you received an item without tags, that smells worn, or arrived outside of the expected condition, please provide us with det
What should I do if I need my delivery by a certain date or need to cancel it?
If you have a specific date by which you need to receive your order, please reach out with your order number and email address immediately. Our customer service team will investigate the possibility of upgrading to next day delivery or, if necessary,
How do I confirm the authenticity of collaborations or communication from the shop?
If you receive a collaboration request or any communication that you suspect may not be authentic, it is vital to verify its legitimacy before proceeding. Please provide as much detail as possible regarding the communication received, including the e
What can I do if I've been informed that my order has been cancelled?
In the event that you've received notification of an order cancellation, please provide us with the six-digit order number you are inquiring about for further assistance. We will look into the details of the cancellation and provide you with informat
How can I return an item I am not satisfied with?
We offer a 25-day return period for all orders starting from the day in which the orders are delivered. You can arrange your return through our portal using the following link: Return Portal. Please include the following information with your return:
What should I do if I received a faulty or damaged item?
If you received an item with a manufacturing fault or damage, please get in touch with us promptly. To assist us in addressing your concern, we require the following:. This will help us investigate the issue and find the best solution for you, such a
How can I ensure I select the correct size for my dress?
To ensure the best fit for your dress, we recommend following the specific size guide available on each product page. Our clothing follows standard UK sizing unless otherwise stated. For additional assistance, refer to our size chart here: Size Chart
Can I get a refund for the delivery charge if my order arrived with a problem?
We apologize for any issues with your order. If your item arrived with any damage or quality issues, we understand the inconvenience this may have caused. In such cases, we offer a refund for the original delivery charge. If you're experiencing any p
How can I find out if an item will be restocked?
To find out if a specific item will be restocked, we recommend that you sign up to be notified via the product page. By adding your email to our mailing list, you will receive a notification if the item becomes available again. Please note, however,