We understand that sometimes you might change your mind about an order. However, once an order is placed, it immediately moves to our warehouse to be prepared for shipping. Unfortunately, because of this, cancelling an order isn’t always possible. If

We understand that sometimes you might change your mind about an order. However, once an order is placed, it immediately moves to our warehouse to be prepared for shipping. Unfortunately, because of this, cancelling an order isn&#x2019;t always possible.<h3 data-start="461" data-end="487" id="isPasted">Can I Cancel My Order?</h3><ul><li data-start="491" data-end="708" style="font-family: Inter;">Before Shipping: If you contact us immediately after placing your order, we may be able to cancel it before it ships. However, this depends on how far along it is in the processing stages so cannot be guaranteed.</li><li data-start="711" data-end="813" style="font-size: 16px; font-family: Inter;">In Transit: We cannot cancel orders once they have been dispatched and are already in transit.</li><li data-start="816" data-end="1006" style="font-size: 16px; font-family: Inter;">During Peak Times: Please note, during busy periods such as sales, holidays, or special events, orders are processed even faster, so cancellations are generally not possible once placed.</li></ul>If you would like to check if your order can still be cancelled, please contact us&#xA0;as soon as possible.<h3 data-start="1173" data-end="1216" id="isPasted">What if I&#x2019;ve Already Received My Order?</h3>If you have received your order but wish to cancel it, you have 14 days from the day you receive the product to notify us of your decision to cancel (end the contract).You can return your item(s) via our online&#xA0;<a href="https://returnsportal.co/r/dressmezee?s=1&amp;lang=" target="_blank" rel="noopener noreferrer">Returns Portal</a>.<h3 data-start="1475" data-end="1513" id="isPasted">How to Cancel or Return Your Order</h3>To notify us about cancelling or returning your order:<ul><li data-start="1573" data-end="1664" style="font-size: 16px; font-family: Inter;">Email: Send us your order details at <a data-start="1614" data-end="1663" rel="noopener">info@dressmezee.com</a>.</li><li data-start="1667" data-end="1764" style="font-size: 16px; font-family: Inter;">Post: Alternatively, you can send a cancellation letter with your order details to:&#xA0; DressMeZee Unit 17, Elm Road, West Chirton North Industrial Estate, North Shields, NE29 8SE</li></ul><h3 data-start="1946" data-end="1966" id="isPasted">For Full Details</h3>For more information about your cancellation rights and returns, please refer to our full <a href="https://dressmezee.com/pages/terms-and-conditions" target="_blank" rel="noopener noreferrer">Terms and Conditions</a>.

How do I cancel my order?

We’re so sorry if you’ve received a cancellation email. We understand how frustrating that can be! Below are some of the most common reasons your order may have been cancelled:. Occasionally, an item may appear to be in stock at the time of purchase,

We&#x2019;re so sorry if you&#x2019;ve received a cancellation email. We understand how frustrating that can be! Below are some of the most common reasons your order may have been cancelled:<h3 dir="ltr" id="the-item-was-out-of-stock-or-didnt-pass-quality-checks">The Item Was Out of Stock or Didn&#x2019;t Pass Quality Checks</h3>Occasionally, an item may appear to be in stock at the time of purchase, but by the time your order reaches our warehouse for processing, it may no longer be available. This can occur due to stock discrepancies or high demand during busy periods.In some cases, an item may also be cancelled if it doesn&#x2019;t meet our quality control standards during final checks. We want you to love every DressMeZee order, and if something isn&#x2019;t quite right, we won&#x2019;t send it out.If this happens, your order (or part of it) will be cancelled, and a full refund will be processed to your original payment method. Refunds typically take up to 7 working days, depending on your bank&#x2019;s processing times.<h3 data-start="1280" data-end="1325" id="isPasted">There Was an Issue with Your Order</h3>Orders may also be cancelled if there&#x2019;s a problem that prevents us from fulfilling it, such as:<ul><li style="font-size: 16px;">Incomplete or incorrect delivery information</li><li style="font-size: 16px;">Payment issues</li><li style="font-size: 16px;">Order flagged for manual review</li></ul>In these cases, our team will always try to contact you via email. If we don&#x2019;t hear back within a reasonable time, your order may be cancelled and refunded.Please be sure to check your junk or spam folder in case our message have been redirected there!If you&#x2019;re unsure why your order was cancelled or have any concerns, feel free to contact our Customer Service team at&#xA0;<a data-start="1906" data-end="1955" rel="noopener">info@dressmezee.com.</a><a data-start="1906" data-end="1955" rel="noopener"></a><a data-start="1906" data-end="1955" rel="noopener"></a><a data-start="1906" data-end="1955" rel="noopener"></a>

Why was my order cancelled?

DressMeZee

Order Cancellation

USA CUSTOMS

When do you dispatch your parcels?

Has my parcel been dispatched yet?

My parcel has been returned to sender, what will happen now?

Do you ship to PO boxes?

What is IOSS?

How long does delivery take for an order?

What happens if my order is delayed, missing, or lost in transit?

Shipping - General

How do I track my order?

What do I do if I never received my order?

Tracking

What is click and collect?

UK delivery options

DPD Pickup

UK Shipping

Where do you ship to?

Shipping to Europe

Shipping outside of Europe

Do you ship to the Republic of Ireland?

Do you ship to USA?

International Shipping

Shipping/Tracking

What is your returns policy?

Can I return outside of the returns period?

How do I return an item?

Have you received my return?

Where is my refund?

Why have I been refunded the incorrect amount?

How do I return an order from TikTok Shop?

Do you offer exchanges?

I've lost the packaging/my invoice, can I still return?

Can I drop my return off?

How can I change my refund from store credit to a direct refund?

When will my store credit be issued?

How are returns and refunds processed?

Can I get a refund for the delivery charge if my order arrived with a problem?

What should I do if I experience issues with the return portal?

Can I cancel or change my order if it has not been dispatched?

How can I cancel my order and get a refund?

Returns/Exchanges

What do I do if I've received an incorrect/faulty item?

I ordered the wrong size/Colour!

I received the incorrect item!

Glitter is shedding from my item, is it faulty?

Product Issue

Can I edit my order?

What happens if my package is lost or arrives in a damaged state?

My tracking states my order has been delivered, but it hasn't. What do I do?

Why is my parcel being returned to sender?

Why has my order not been delivered yet?

How can I confirm my order if I have not received an order confirmation email?

How can I update my email address for receiving order updates and tracking information?

What should I do if my order has been marked as 'unfulfilled' after payment?

Order Issue

Product/Order Issues

How can I contact you?

How can I leave a review?

Customer Service

When do you restock?

Can you make custom orders?

Does the length of a dress change when I switch sizes?

I was notified that an item was back in stock, but it is still sold out.

How do pre-orders work?

Stock Query

Size Chart

How can I ensure I select the correct size?

Size Guide

Who is Klarna?

How does Pay later in 30 days work?

Am I eligible for Pay later in 30 days?

How can I increase my chances of being accepted for Pay later in 30 days?

Will a credit search take place against me?

Whay have I not been offered Pay later in 30 days?

What are my payment options with Klarna?

What happens if I cancel or return my order?

What happens if I don't pay for my order?

I have been asked to go to the Klarna site. Is this correct?

What do I need to provide when I make a purchase?

Is my payment information safe?

Can I pay before the due date?

Have you received my payment?

What happens to my statement, when I've returned the goods?

I've received a statement, but I've not yet received my goods.

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

I still have questions regarding payment, how can I get in touch?

I haven't received an email with my statement/payment information.

Pay Later in 30 days

How does Pay later in 3 interest-free instalments work?

Am I eligible for Pay later in 3 interest-free instalments?

Why have I not been offered Pay later in 3 interest-free instalments?

I haven't received and email with my statement/payment information.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?