How do I cancel my order?Updated 3 months ago
We are unable to cancel orders once they have been placed as they are then sent to the warehouse where the order is picked ready for shipping.
How long you have to change your mind – you have 14 days after the day on which you receive the product. If you are exercising your right to change your mind, you must send the product to us within 14 days of telling us that you wish to end the contract.
-How to end the contract with us (including if you have changed your mind). To end the contract with us, please let us know by doing one of the following: By email - Email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address; By post – print off the cancellation form (can be found in our terms and conditions https://dressmezee.com/pages/terms-and-conditions) and post it to us at Unit 17, Elm Road, West Chirton North Industrial Estate, North Shields, NE29 8SE. Or simply write to us at the address, including details of what you bought, when you ordered or received it and your name and address.