How do I cancel my order?Updated a month ago

We understand that sometimes you might change your mind about an order. However, once an order is placed, it immediately moves to our warehouse to be prepared for shipping. Unfortunately, because of this, cancelling an order isn’t always possible.

Can I Cancel My Order?

• Before Shipping: If you contact us immediately after placing your order, we may be able to cancel it before it ships. However, this depends on how far along it is in the processing stages so cannot be guaranteed.
• In Transit: We cannot cancel orders once they have been dispatched and are already in transit.
• During Peak Times: Please note, during busy periods such as sales, holidays, or special events, orders are processed even faster, so cancellations are generally not possible once placed.

If you would like to check if your order can still be cancelled, please contact us as soon as possible.

What if I’ve Already Received My Order?

If you have received your order but wish to cancel it, you have 14 days from the day you receive the product to notify us of your decision to cancel (end the contract).

You can return your item(s) via our online Returns Portal.

How to Cancel or Return Your Order

To notify us about cancelling or returning your order:

• Email: Send us your order details at [email protected].
• Post: Alternatively, you can send a cancellation letter with your order details to: 
  DressMeZee
  Unit 17, Elm Road,
  West Chirton North Industrial Estate,
  North Shields,
  NE29 8SE

For Full Details

For more information about your cancellation rights and returns, please refer to our full Terms and Conditions.