We offer several ways to get in touch with our Customer Service Team, so you can pick the option that works best for you!. Email: info@dressmezee.com. Live Webchat: Available weekdays from 8:30am to 4:00pm. DressMeZee App: Chat with us anytime via ou

We offer several ways to get in touch with our Customer Service Team, so you can pick the option that works best for you!<ul><li data-start="262" data-end="296" id="isPasted" style="font-family: Inter; font-size: 16px;">Email: <a data-start="275" data-end="294" rel="noopener">info@dressmezee.com</a></li><li data-start="297" data-end="359" style="font-family: Inter; font-size: 16px;">Live Webchat:&#xA0;Available weekdays from 8:30am to 4:00pm</li><li style="font-family: Inter; font-size: 16px;">DressMeZee&#xA0;App:&#xA0;Chat with us anytime via our official app</li><li data-start="427" data-end="479" style="font-family: Inter; font-size: 16px;">Instagram DM:&#xA0;Send us a message on Instagram</li><li data-start="480" data-end="530" style="font-family: Inter; font-size: 16px;">Facebook Messenger:&#xA0;Reach out via Facebook</li></ul> For urgent enquiries, we recommend using email or live webchat so we can respond as quickly as possible.To help us assist you efficiently, please avoid sending multiple messages across different platforms or submitting repeated enquiries, as this can delay our response time. All enquiries are answered in the order they are received.Please allow up to 72 hours&#xA0;for a reply, but rest assured, we always aim to get back to you sooner!

How can I contact you?

We truly appreciate all feedback about your experience with DressMeZee. Your thoughts help ensure we continue to offer the best possible service and products. If you’d like to share your experience, please visit our Trustpilot to leave a review. It o

We truly appreciate all feedback about your experience with DressMeZee. Your thoughts help ensure we continue to offer the best possible service and products.If you&#x2019;d like to share your experience, please visit our&#xA0;<a data-start="384" data-end="404" href="https://uk.trustpilot.com/evaluate/dressmezee.com">Trustpilot</a> to leave a review. It only takes a moment and means so much to us!Here&#x2019;s how to leave a review on Trustpilot:<ol><li style="font-size: 16px; font-family: Inter;">Click on the link to our <a data-start="551" data-end="571" rel="noopener noreferrer" href="https://uk.trustpilot.com/review/dressmezee.com" target="_blank">Trustpilot page</a>.</li><li style="font-size: 16px; font-family: Inter;">Click the &#x201C;Write a review&#x201D; button.</li><li style="font-size: 16px; font-family: Inter;">Rate your experience by selecting the number of stars.</li><li style="font-size: 16px; font-family: Inter;">Write about your experience with DressMeZee in the comment box.</li><li style="font-size: 16px; font-family: Inter;">Enter your name and email address.</li><li style="font-size: 16px; font-family: Inter;">Submit your review by clicking the &#x201C;Post your review&#x201D; button.</li></ol>If you have any specific comments or suggestions, feel free to get in touch with us directly via email or live chat - our dedicated Customer Service Team are always happy to assist.

How can I leave a review?

All users of this website and associated services, including customer support and complaints processes, must act in a lawful, reasonable, and respectful manner at all times. Any abusive, threatening, harassing, defamatory, obscene, discriminatory, or

All users of this website and associated services, including customer support and complaints processes, must act in a lawful, reasonable, and respectful manner at all times.&#xA0;Any abusive, threatening, harassing, defamatory, obscene, discriminatory, or otherwise unacceptable behaviour or communication directed towards the Company, its employees, agents, contractors, or other users is strictly prohibited. This includes, but is not limited to, communications made via email, telephone, online chat, contact forms, written correspondence, reviews, social media, or any other platform connected with the Company.&#xA0;Unacceptable conduct includes behaviour that may amount to harassment under the Protection from Harassment Act 1997, or discrimination, harassment, or victimisation under the Equality Act 2010, including conduct related to any protected characteristic as defined by that Act.&#xA0;The Company reserves the right, acting reasonably and proportionately, to restrict, suspend, or terminate access to the website or services, to place reasonable limits on communications, or to refuse or cease further engagement with any user who breaches this policy, without prejudice to any statutory consumer rights or other rights or remedies available under applicable law.&#xA0;Nothing in this policy shall limit the Company&#x2019;s right to take appropriate legal action where a user&#x2019;s conduct breaches UK law, including laws relating to harassment, discrimination, or malicious communications.&#xA0;By using this website, accessing customer support services, or submitting a complaint, you agree to comply with this policy.

Customer Communication Policy

DressMeZee

Customer Service

When do you dispatch your parcels?

Has my parcel been dispatched yet?

My parcel has been returned to sender, what will happen now?

Do you ship to PO boxes?

What is IOSS?

How long does delivery take for an order?

What happens if my order is delayed, missing, or lost in transit?

Shipping - General

How do I track my order?

What do I do if I never received my order?

Tracking

What is click and collect?

DPD Pickup

UK Delivery Options

UK Shipping

Where do you ship to?

Shipping to Europe

Shipping outside of Europe

Do you ship to the Republic of Ireland?

Do you ship to USA?

Do you ship to Australia?

International Shipping

Shipping/Tracking

What is your returns policy?

Can I return outside of the returns period?

How do I return an item?

Have you received my return?

Where is my refund?

Why have I been refunded the incorrect amount?

How do I return an order from TikTok Shop?

Do you offer exchanges?

I've lost the packaging/my invoice, can I still return?

Can I drop my return off?

How can I change my refund from store credit to a direct refund?

When will my store credit be issued?

How are returns and refunds processed?

Can I get a refund for the delivery charge if my order arrived with a problem?

What should I do if I experience issues with the return portal?

Can I cancel or change my order if it has not been dispatched?

How can I cancel my order and get a refund?

Returns/Exchanges

What do I do if I've received an incorrect/faulty item?

I ordered the wrong size/colour!

I received the incorrect item!

Glitter is shedding from my item, is it faulty?

Product Issue

Can I edit my order?

What happens if my package is lost or arrives in a damaged state?

My tracking states my order has been delivered, but it hasn't. What do I do?

Why is my parcel being returned to sender?

Why has my order not been delivered yet?

How can I confirm my order if I have not received an order confirmation email?

How can I update my email address for receiving order updates and tracking information?