We have multiple customer service channels, so you can choose the one that suits you best!. We recommend emailing or live webchat for urgent enquiries to ensure we can get back to you as soon as possible. We ask customers to allow up to 72 hours for

We have multiple customer service channels, so you can choose the one that suits you best! <ul><li style="font-family: Inter; font-size: 16px;">Email us at <a href="mailto:info@dressmezee.com">info@dressmezee.com</a></li><li style="font-family: Inter; font-size: 16px;">Message us on our live webchat (8:30am to 4:00pm)</li><li style="font-family: Inter; font-size: 16px;">Message us via our app.</li><li style="font-family: Inter; font-size: 16px;">Message us via Instagram DM.&#xA0;</li><li style="font-family: Inter; font-size: 16px;">Message us via Facebook messenger.</li></ul> We recommend emailing or live webchat for urgent enquiries to ensure we can get back to you as soon as possible.&#xA0; We ask customers to allow up to 72 hours for a response, but we will aim to get back to you as soon as possible!

How can I contact you?

We appreciate all feedback regarding the service you have been provided by our customer service team. If you would like to leave a review, please head over to our Trustpilot page!. Rate Dressmezee (trustpilot.com).

We appreciate all feedback regarding the service you have been provided by our customer service team. If you would like to leave a review, please head over to our Trustpilot page! <a href="https://uk.trustpilot.com/evaluate/dressmezee.com" id="isPasted">Rate Dressmezee (trustpilot.com)</a> &#xA0;

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Dressmezee

Customer Service

When do you dispatch your parcels?

Has my parcel been dispatched yet?

My parcel has been returned to sender, what will happen now?

Do you ship to PO boxes?

What is IOSS?

Shipping - General

How do I track my order?

What do I do if I never received my order?

Tracking

What is click and collect?

UK delivery options

DPD Pickup

UK Shipping

Where do you ship to?

Shipping to Europe

Shipping outside of Europe

Do you ship to the Republic of Ireland?

Do you ship to USA?

International Shipping

Shipping/Tracking

What is your returns policy?

Can I return outside of the returns period?

How do I return an item?

Have you received my return?

Where is my refund?

Why have I been refunded the incorrect amount?

How do I return an order from TikTok Shop?

Do you offer exchanges?

I've lost the packaging/my invoice, can I still return?

Can I drop my return off?

How can I change my refund from store credit to a direct refund?

When will my store credit be issued?

Returns/Exchanges

What do I do if I've received an incorrect/faulty item?

I ordered the wrong size/Colour!

I received the incorrect item!

Glitter is shedding from my item, is it faulty?

Product Issue

Can I edit my order?

What happens if my package is lost or arrives in a damaged state?

My tracking states my order has been delivered, but it hasn't. What do I do?

Why is my parcel being returned to sender?

Why has my order not been delivered yet?

How can I confirm my order if I have not received an order confirmation email?

How can I update my email address for receiving order updates and tracking information?

What should I do if my order has been marked as 'unfulfilled' after payment?

Order Issue

Product/Order Issues

When do you restock?

Can you make custom orders?

Does the length of a dress change when I switch sizes?

I was notified that an item was back in stock, but it is still sold out.

Stock Query

Size Chart

Size Guide

How do I cancel my order?

Why was my order cancelled?

Order Cancellation

Who is Klarna?

How does Pay later in 30 days work?

Am I eligible for Pay later in 30 days?

How can I increase my chances of being accepted for Pay later in 30 days?

Will a credit search take place against me?

Whay have I not been offered Pay later in 30 days?

What are my payment options with Klarna?

What happens if I cancel or return my order?

What happens if I don't pay for my order?

I have been asked to go to the Klarna site. Is this correct?

What do I need to provide when I make a purchase?

Is my payment information safe?

Can I pay before the due date?

Have you received my payment?

What happens to my statement, when I've returned the goods?

I've received a statement, but I've not yet received my goods.

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

I still have questions regarding payment, how can I get in touch?

I haven't received an email with my statement/payment information.

Pay Later in 30 days

How does Pay later in 3 interest-free instalments work?

Am I eligible for Pay later in 3 interest-free instalments?

Why have I not been offered Pay later in 3 interest-free instalments?

I haven't received and email with my statement/payment information.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?