We offer several ways to get in touch with our Customer Service Team, so you can pick the option that works best for you!. Email: info@dressmezee.com. Live Webchat: Available weekdays from 8:30am to 4:00pm. DressMeZee App: Chat with us anytime via ou

We offer several ways to get in touch with our Customer Service Team, so you can pick the option that works best for you!<ul><li data-start="262" data-end="296" id="isPasted" style="font-family: Inter; font-size: 16px;">Email: <a data-start="275" data-end="294" rel="noopener">info@dressmezee.com</a></li><li data-start="297" data-end="359" style="font-family: Inter; font-size: 16px;">Live Webchat:&#xA0;Available weekdays from 8:30am to 4:00pm</li><li style="font-family: Inter; font-size: 16px;">DressMeZee&#xA0;App:&#xA0;Chat with us anytime via our official app</li><li data-start="427" data-end="479" style="font-family: Inter; font-size: 16px;">Instagram DM:&#xA0;Send us a message on Instagram</li><li data-start="480" data-end="530" style="font-family: Inter; font-size: 16px;">Facebook Messenger:&#xA0;Reach out via Facebook</li></ul> For urgent enquiries, we recommend using email or live webchat so we can respond as quickly as possible.To help us assist you efficiently, please avoid sending multiple messages across different platforms or submitting repeated enquiries, as this can delay our response time. All enquiries are answered in the order they are received.Please allow up to 72 hours&#xA0;for a reply, but rest assured, we always aim to get back to you sooner!

How can I contact you?

We truly appreciate all feedback about your experience with DressMeZee. Your thoughts help ensure we continue to offer the best possible service and products. If you’d like to share your experience, please visit our Trustpilot to leave a review. It o

We truly appreciate all feedback about your experience with DressMeZee. Your thoughts help ensure we continue to offer the best possible service and products.If you&#x2019;d like to share your experience, please visit our&#xA0;<a data-start="384" data-end="404" href="https://uk.trustpilot.com/evaluate/dressmezee.com">Trustpilot</a>&#xA0;to leave a review. It only takes a moment and means so much to us!Here&#x2019;s how to leave a review on Trustpilot:<ol><li data-start="526" data-end="574" style="font-family: Inter; font-size: 16px; text-align: left;">Click on the link to our&#xA0;<a data-start="551" data-end="571" rel="noopener noreferrer" href="https://uk.trustpilot.com/review/dressmezee.com" target="_blank">Trustpilot page</a>.</li><li data-start="578" data-end="618" style="font-family: Inter; font-size: 16px; text-align: left;">Click the&#xA0;&#x201C;Write a review&#x201D;&#xA0;button.</li><li data-start="622" data-end="678" style="font-family: Inter; font-size: 16px; text-align: left;">Rate your experience by selecting the number of stars.</li><li data-start="682" data-end="747" style="font-family: Inter; font-size: 16px; text-align: left;">Write about your experience with DressMeZee in the comment box.</li><li data-start="751" data-end="787" style="font-family: Inter; font-size: 16px; text-align: left;">Enter your name and email address.</li><li data-start="791" data-end="858" style="font-family: Inter; font-size: 16px; text-align: left;">Submit your review by clicking the&#xA0;&#x201C;Post your review&#x201D;&#xA0;button.</li></ol>If you have any specific comments or suggestions, feel free to get in touch with us directly via email or live chat &#x2014; our dedicated Customer Service Team are always happy to assist.

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DressMeZee

Customer Service

USA CUSTOMS

When do you dispatch your parcels?

Has my parcel been dispatched yet?

My parcel has been returned to sender, what will happen now?

Do you ship to PO boxes?

What is IOSS?

How long does delivery take for an order?

What happens if my order is delayed, missing, or lost in transit?

Shipping - General

How do I track my order?

What do I do if I never received my order?

Tracking

What is click and collect?

UK delivery options

DPD Pickup

UK Shipping

Where do you ship to?

Shipping to Europe

Shipping outside of Europe

Do you ship to the Republic of Ireland?

Do you ship to USA?

International Shipping

Shipping/Tracking

What is your returns policy?

Can I return outside of the returns period?

How do I return an item?

Have you received my return?

Where is my refund?

Why have I been refunded the incorrect amount?

How do I return an order from TikTok Shop?

Do you offer exchanges?

I've lost the packaging/my invoice, can I still return?

Can I drop my return off?

How can I change my refund from store credit to a direct refund?

When will my store credit be issued?

How are returns and refunds processed?

Can I get a refund for the delivery charge if my order arrived with a problem?

What should I do if I experience issues with the return portal?

Can I cancel or change my order if it has not been dispatched?

How can I cancel my order and get a refund?

Returns/Exchanges

What do I do if I've received an incorrect/faulty item?

I ordered the wrong size/colour!

I received the incorrect item!

Glitter is shedding from my item, is it faulty?

Product Issue

Can I edit my order?

What happens if my package is lost or arrives in a damaged state?

My tracking states my order has been delivered, but it hasn't. What do I do?

Why is my parcel being returned to sender?

Why has my order not been delivered yet?

How can I confirm my order if I have not received an order confirmation email?

How can I update my email address for receiving order updates and tracking information?

What should I do if my order has been marked as 'unfulfilled' after payment?

Order Issue

Product/Order Issues

When do you restock?

Can you make custom orders?

Does the length of a dress change when I switch sizes?

I was notified that an item was back in stock, but it is still sold out.

How do pre-orders work?

Stock Query

Size Chart

How can I ensure I select the correct size?

Size Guide

How do I cancel my order?

Why was my order cancelled?

Order Cancellation

Who is Klarna?

How does Pay later in 30 days work?

Am I eligible for Pay later in 30 days?

How can I increase my chances of being accepted for Pay later in 30 days?

Will a credit search take place against me?

Whay have I not been offered Pay later in 30 days?

What are my payment options with Klarna?

What happens if I cancel or return my order?

What happens if I don't pay for my order?

I have been asked to go to the Klarna site. Is this correct?

What do I need to provide when I make a purchase?

Is my payment information safe?

Can I pay before the due date?

Have you received my payment?

What happens to my statement, when I've returned the goods?

I've received a statement, but I've not yet received my goods.

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

I still have questions regarding payment, how can I get in touch?

I haven't received an email with my statement/payment information.

Pay Later in 30 days

How does Pay later in 3 interest-free instalments work?

Am I eligible for Pay later in 3 interest-free instalments?

Why have I not been offered Pay later in 3 interest-free instalments?

I haven't received and email with my statement/payment information.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?