Customer Communication PolicyUpdated 10 days ago

All users of this website and associated services, including customer support and complaints processes, must act in a lawful, reasonable, and respectful manner at all times. 

Any abusive, threatening, harassing, defamatory, obscene, discriminatory, or otherwise unacceptable behaviour or communication directed towards the Company, its employees, agents, contractors, or other users is strictly prohibited. This includes, but is not limited to, communications made via email, telephone, online chat, contact forms, written correspondence, reviews, social media, or any other platform connected with the Company. 

Unacceptable conduct includes behaviour that may amount to harassment under the Protection from Harassment Act 1997, or discrimination, harassment, or victimisation under the Equality Act 2010, including conduct related to any protected characteristic as defined by that Act. 

The Company reserves the right, acting reasonably and proportionately, to restrict, suspend, or terminate access to the website or services, to place reasonable limits on communications, or to refuse or cease further engagement with any user who breaches this policy, without prejudice to any statutory consumer rights or other rights or remedies available under applicable law. 

Nothing in this policy shall limit the Company’s right to take appropriate legal action where a user’s conduct breaches UK law, including laws relating to harassment, discrimination, or malicious communications. 

By using this website, accessing customer support services, or submitting a complaint, you agree to comply with this policy.