Order Confirmation EmailsUpdated 7 days ago

Once you’ve placed your order, an automated confirmation email containing your order number and order summary should arrive in your inbox within moments.

Haven't received your confirmation?

If your email hasn't arrived, please try the following steps first:

• Check your Junk/Spam folders: High‑security email filters may occasionally redirect our confirmations. Mark DressMeZee as a ‘Safe Sender’ to ensure future updates arrive correctly.
• Verify your email address: It’s easy to make a small typo during the excitement of checkout. If you think you may have entered your details incorrectly, our team can fix this for you.
• Check your payment: Make sure the transaction was completed successfully with your bank or payment provider (e.g., Klarna or PayPal).

How our team can help

If you have checked the above and still cannot locate your confirmation, please get in touch with our Customer Service Team at [email protected]. To help us find your order swiftly, please provide:

• The full name used to place the order.
• The email address you intended to use.
• A screenshot of your payment and/or the last four digits of the card used.
• The specific items you purchased.

Once we have these details, our team will be able to locate your transaction, correct any discrepancies, and manually resend your confirmation details to you.