Reporting an Order IssueUpdated 3 days ago

At DressMeZee, we take great care to ensure every order is checked, scanned, and packed accurately before leaving our warehouse. While issues and discrepancies are rare, we’re here to help if something isn’t quite right.

If you receive an incorrect item, faulty product, or a damaged parcel, or if something is missing from your order, please contact our Customer Service Team within 7 days of delivery so we can look into this for you.

After 7 days, we will assume your order arrived in perfect condition.

How to Report an Issue

Please email [email protected] and include the following details:

1. Order Information
   • Full name
   • Six‑digit order number
   • Email address used at checkout
2. Product Details
   • Product name and product code
   • Date the parcel was delivered
   • Date you first noticed the issue
   • Clear explanation of the problem
3. Evidence
   • Photos/Videos: Clear images showing the issue from multiple angles.
   • Packaging: Photos of the original packaging, including the shipping label, invoices, and tags.

Please keep all packaging, invoices, and items until our investigation is complete.

What Happens Next:

Once we receive your information, our team will carry out a full assessment. If an issue is confirmed, we may offer one of the following (at our discretion):

• A replacement (subject to availability) 
• A full or partial refund
• Store credit

Free return labels are issued exclusively for items identified as faulty. If a free return label is used to return non‑faulty items or multiple items, standard return charges may apply.

If an item is not deemed faulty or incorrect, we will explain our decision and the reasons behind it. This does not affect your statutory consumer rights.

Missing Items

If something appears to be missing from your parcel, please follow the steps in our “How to Report an Issue” section and include photos of all items received, along with images of the packaging and shipping label.

Damaged Parcels

If the package arrives damaged or partially opened, please follow these steps:

1. Photograph the outer packaging before opening it.
2. Take photos of all items inside.

This helps us investigate the issue with our warehouse and the courier.

Lost or Delayed Parcels

If tracking details have stopped updating or delivery is overdue, please contact us within 7 days of the expected delivery date.

Investigations - What to Expect

Warehouse and courier investigations are carried out by the delivery provider when a parcel is delayed, missing, or has stopped updating in transit. These investigations typically take 5–10 working days, depending on the courier and the complexity of the case.

We will contact you as soon as the courier provides an update or a final outcome.