Enjoy the convenience of Click & Collect! If you’re nearby, simply choose Local Collection at checkout and place your order before 1:00 PM (Monday to Friday). You can then collect your items the very same day - no waiting in for deliveries, no extra

Enjoy the convenience of Click &amp; Collect! If you&#x2019;re nearby, simply choose Local Collection at checkout and place your order before&#xA0;1:00 PM (Monday to Friday). You can then collect your items the very same day - no waiting in for deliveries, no extra fees, just a quick and easy way to get what you love conveniently.Orders placed after 1:00 PM will be ready for collection the next working day.<h3 data-start="615" data-end="697" id="collection-hours">Collection Hours</h3>You can collect your order during the following hours:<ul><li data-start="943" data-end="984" style="font-size: 16px; font-family: Inter;">Monday to Friday: 9:00 AM &#x2013; 4:00 PM</li><li data-start="987" data-end="1039" style="font-size: 16px; font-family: Inter;">Closed: Saturdays, Sundays &amp; UK Bank Holidays</li></ul><h3 data-start="1041" data-end="1186" id="how-will-i-know-my-order-is-ready">How Will I Know My Order Is Ready?</h3>Once your order has been picked and packed, you&#x2019;ll receive an email titled&#xA0;&quot;Your order is ready for collection.&quot; Do check any junk or spam folders as our emails can sometimes be redirected. Please do not arrive before receiving this email, as your parcel may not be ready and we may be unable to assist you.Need to collect urgently? Contact us via Live Chat or email us at <a href="mailto:info@dressmezee.com">info@dressmezee.com</a> to check if we can prioritise your order.<h3 data-start="1041" data-end="1186" id="what-to-do-when-you-arrive">What To Do When You Arrive</h3>Here&#x2019;s what to expect when you come to collect your order from our premises:<ol><li data-start="1747" data-end="1805" style="font-family: Inter; font-size: 16px;">Head to the main entrance of the building at Unit 17</li><li data-start="1809" data-end="1881" style="font-family: Inter; font-size: 16px;">Press the buzz button and wait for a member of our team to respond</li><li data-start="1885" data-end="1973" style="font-family: Inter; font-size: 16px;">Have your order number, confirmation email (printed or on your phone), and a valid form of&#xA0;ID ready</li><li data-start="1977" data-end="2049" style="font-family: Inter; font-size: 16px;">Wait in the reception area - your order will be brought out to you</li></ol><h3 id="can-i-try-my-items-on-at-collection">Can I Try My Items On at Collection?</h3>To try your items, please place your order online in advance. You&#x2019;re welcome to try on your purchases when collecting; however, for safety and operational reasons, our premises are not open to the public beyond the reception area.For hygiene purposes, we kindly ask customers to avoid wearing makeup, self-tan, or strong fragrances while trying on items, as this may affect your ability to return them.&#xA0;Please note that purchasing on-site is not available. Orders must be placed online before collection. If you arrive without an order, don&#x2019;t worry&#x2014;you can easily place one on your phone to collect at a later time.If something doesn&#x2019;t fit or isn&#x2019;t what you expected, you can return eligible items either by post or in person at our main facility.&#xA0;Please check our <a data-start="2504" data-end="2523" rel="noopener noreferrer" href="https://dressmezee.gorgias.help/en-GB/what-is-your-returns-policy-417964" target="_blank">Returns Policy</a> for full details on how to process an exchange or refund.<h3 data-start="2394" data-end="2581" id="how-to-find-us">How to Find Us</h3>DressMeZee Unit 17, West Chirton Industrial Estate North Shields NE29 8SE United Kingdom<h4 data-start="1977" data-end="2049" id="by-car">By Car</h4>We&#x2019;re located just off the A1058 Coast Road, near Silverlink Retail Park.<ul><li data-start="305" data-end="379" style="font-size: 16px; font-family: Inter;">Head towards the A191, following signs for Whitley Bay/Tynemouth</li><li data-start="383" data-end="435" style="font-size: 16px; font-family: Inter;">Follow signs to West Chirton Industrial Estate</li><li data-start="439" data-end="465" style="font-size: 16px; font-family: Inter;">Turn onto Alder Road</li><li data-start="469" data-end="502" style="font-size: 16px; font-family: Inter;">Turn left onto Elm Road</li><li data-start="506" data-end="562" style="font-size: 16px; font-family: Inter;">Take the second left &#x2014; you&#x2019;ll find us at Unit 17</li></ul>Note: Parking is available directly outside the building. Please park responsibly.<h4 data-start="635" data-end="668" id="by-public-transport">By Public Transport</h4><ul><li data-start="807" data-end="910" style="font-size: 16px;">Metro: The nearest Metro station is North Shields (approx. 7 mins by taxi or 25 mins on foot)</li><li data-start="913" data-end="1022" style="font-size: 16px;">Bus: Several local bus routes stop near Chirton Lane or Norham Road, a short walk from our unit.</li><li data-start="913" data-end="1022" style="font-size: 16px;">For real-time travel updates, check <a data-start="1061" data-end="1107" rel="noopener noreferrer" target="_blank" id="isPasted" href="https://www.nexus.org.uk/">Nexus Tyne &amp; Wear</a></li></ul><h3 id="can-someone-else-collect-my-order">Can Someone Else Collect My Order?</h3>Yes! If you can&#x2019;t collect in person, someone else may collect your order on your behalf. Please ensure they bring:<ul><li data-start="3513" data-end="3558" style="font-size: 16px;">A copy of your order confirmation email</li><li data-start="3561" data-end="3584" style="font-size: 16px;">Your order number</li><li data-start="3587" data-end="3609" style="font-size: 16px;">Their own photo ID</li></ul><h3 id="what-if-i-dont-collect-my-order">What If I Don&#x2019;t Collect My Order?</h3>We&#x2019;ll hold your order for 7 calendar days. If it hasn&#x2019;t been collected by then and you haven&#x2019;t contacted us, we&#x2019;ll return the items to stock and issue a refund.Seasonal Notice:&#xA0;Our opening hours may change during holidays such as Easter, Christmas Eve, and New Year&#x2019;s Eve, with earlier closing times possible. To avoid disappointment, we recommend collecting your order as early as you can. Up-to-date opening hours will be shared on our website and social media channels.

What is click and collect?

Important Notice:. If you are unable to collect your order from your chosen DPD pick-up location, we strongly encourage you to contact our Customer Service Team within 14 days of dispatch so we can arrange further assistance. Please note that if an o

<table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;">Question</td><td style="width: 50.0000%;">Answer</td></tr><tr><td>What is DPD Pickup? </td><td>The DPD Pickup service enables customers to pick up their packages from a nearby DPD Pickup Point rather than have their orders shipped to a home address. There are thousands of DPD Pickup Points across the UK for customers to choose from, offering them a convenient and secure delivery method that ensures they won&apos;t miss their parcel. Customers can search for and select a DPD Pickup Point when they are at the online checkout. </td></tr><tr><td>Why choose DPD Pickup? </td><td>Customers use DPD Pickup when home delivery is inconvenient or not secure enough a delivery method. In particular, DPD Pickup is ideal for customers who are likely to be at work or out-of-home when deliveries are made. As well as offering a convenient and secure delivery location, delivery to a DPD Pickup is better for the environment than home delivery. That&apos;s because deliveries can be consolidated by DPD and there are fewer missed deliveries - this all equals less time that delivery trucks spend on the roads. </td></tr><tr><td>What are DPD Pickup locations? </td><td>DPD Pickup Points are businesses that can receive package deliveries from DPD on behalf of customers. There are thousands of locations across the UK including Co-op, Post Office, Sainsbury&#x2019;s, as well as neighbourhood businesses (such as convenience stores and dry cleaners). Most locations are open 7 days a week with some even open 24/7, ensuring customers can pick up at a time convenient for them. </td></tr><tr><td>How do I know when my order is ready to pick up? </td><td>You will be notified via an email from DPD when your package is available to pick up. </td></tr><tr><td>How long do I have to pick up my order? </td><td>You can pick up your order within 7 days of it arriving at the DPD Pickup Point. </td></tr><tr><td>What happens if the order is not picked up? </td><td>If the order is not picked up after 7 days it will be returned to the retailer on the 8th day. </td></tr><tr><td>What do I need to do to pick up my order? </td><td>You will need to bring the DPD Pickup Pass, sent by DPD via email, with you when you collect your order. </td></tr><tr><td>What makes DPD Pickup delivery greener than home delivery?&#xA0; </td><td style="width: 50.0000%;">DPD Pickup deliveries produce less CO2. This is because DPD can consolidate deliveries to DPD Pickup Points and make fewer journeys. Plus, DPD Pickup Point deliveries are guaranteed to be successful the first time so DPD drivers don&apos;t need to make multiple trips to deliver the same parcel.</td></tr></tbody></table> Important Notice:If you are unable to collect your order from your chosen DPD pick-up location, we strongly encourage you to contact our Customer Service Team within 14 days of dispatch so we can arrange further assistance.Please note that if an order remains uncollected, it will eventually be returned to us. However, the return process can take several weeks, and we cannot issue a refund until the package has been received back at our warehouse.If the parcel is returned to us, please be aware that both the initial shipping fee and the return shipping costs will be deducted from your refund.To avoid delays or potential loss of your order, we recommend collecting your parcel as soon as possible or reaching out to us for support.

DPD Pickup

Whether you’re getting ready for a birthday celebration, a dream prom, or a special engagement, whatever the occasion, we want to make sure your DMZ look arrives in plenty of time!. Please consider both our internal dispatch times and your preferred

<div style="font-family: Inter, sans-serif; line-height: 1.6; color: #000;">Whether you&#x2019;re getting ready for a birthday celebration, a dream prom, or a special engagement, whatever the occasion, we want to make sure your DMZ look arrives in plenty of time!Please consider both our internal dispatch times and your preferred shipping method when placing your order.<h4 style="margin-top: 25px; margin-bottom: 10px;" id="when-will-my-order-be-sent">When will my order be sent?</h4>All orders undergo a processing period before they leave our warehouse. We aim to dispatch all orders within 2 working days of purchase, with our warehouse and office operating Monday to Friday,&#xA0;8:30 AM - 4:30 PM. Do note that we do not dispatch on Saturdays, Sundays, or UK Bank Holidays; therefore, any orders placed outside of these operating hours or during holiday periods will begin processing on the following working day.<h4 style="margin-top: 25px; margin-bottom: 15px;" id="uk-delivery--dispatch-guide">UK Delivery &amp; Dispatch Guide</h4><table style="width: 100%; border-collapse: collapse; text-align: center;"><thead><tr style="background-color: #f2f2f2;"><th style="padding: 12px; border: 1px solid #ddd;"><div style="text-align: center;">Service</div></th><th style="padding: 12px; border: 1px solid #ddd;">Price</th><th style="padding: 12px; border: 1px solid #ddd;">Delivery Estimate</th><th style="padding: 12px; border: 1px solid #ddd;">Cut-off Time</th></tr></thead><tbody><tr><td style="padding: 10px; border: 1px solid #ddd;">Standard Delivery&#xA0;(Orders over &#xA3;100)</td><td style="padding: 10px; border: 1px solid #ddd;">FREE</td><td style="padding: 10px; border: 1px solid #ddd;">2-3 Working Days</td><td style="padding: 10px; border: 1px solid #ddd;">N/A</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">Royal Mail Saver Delivery</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;4.99</td><td style="padding: 10px; border: 1px solid #ddd;">2-3 Working Days</td><td style="padding: 10px; border: 1px solid #ddd;">N/A</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">Next Day Delivery</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;5.99</td><td style="padding: 10px; border: 1px solid #ddd;">Next Working Day</td><td style="padding: 10px; border: 1px solid #ddd;">1:00 PM (Mon-Thu)</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">Saturday Delivery</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;6.99</td><td style="padding: 10px; border: 1px solid #ddd;">Saturday Only</td><td style="padding: 10px; border: 1px solid #ddd;">1:00 PM (Friday)</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">FedEx Priority (by 12pm)</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;11.99</td><td style="padding: 10px; border: 1px solid #ddd;">Next Working Day</td><td style="padding: 10px; border: 1px solid #ddd;">11:00 AM (Mon-Thu)</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">FedEx Priority (by 10am)</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;18.99</td><td style="padding: 10px; border: 1px solid #ddd;">Next Working Day</td><td style="padding: 10px; border: 1px solid #ddd;">11:00 AM (Mon-Thu)</td></tr></tbody></table>Orders placed after cut-off times will begin processing on the next working day. Delivery timeframes are estimates provided by our couriers; they are not guaranteed and may occasionally be affected by external delays.Local to North Shields? Skip the wait and the shipping fees! Choose <a href="https://dressmezee.gorgias.help/en-GB/what-is-click-and-collect-417292" target="_blank" rel="noopener" style="color: #000; text-decoration: underline;">Click &amp; Collect</a> at checkout.<h4 style="margin-top: 25px; margin-bottom: 10px;" id="tracking-your-order">Tracking Your Order</h4>Once your order moves from &quot;Unfulfilled&quot; (we are busy picking and packing your items) to &quot;Fulfilled&quot; (it has officially left us), you will receive an email with your tracking number.<h4 style="margin-top: 25px; margin-bottom: 10px;" id="postcode-restrictions">Postcode Restrictions</h4>Next Day and Saturday delivery via DPD is not available for the following postcodes: BT, PA, PH, AB, IM, IV, KW, HS. Orders to these areas will be sent using an alternative next-day service.</div>

UK Delivery Options

DressMeZee

UK Shipping

Shipping/Tracking

When do you dispatch your parcels?

Has my parcel been dispatched yet?

My parcel has been returned to sender, what will happen now?

Do you ship to PO boxes?

What is IOSS?

How long does delivery take for an order?

What happens if my order is delayed, missing, or lost in transit?

Shipping - General

How do I track my order?

What do I do if I never received my order?

Tracking

Where do you ship to?

Shipping to Europe

Shipping outside of Europe

Do you ship to the Republic of Ireland?

Do you ship to USA?

Do you ship to Australia?

International Shipping

What is your returns policy?

Can I return outside of the returns period?

How do I return an item?

Have you received my return?

Where is my refund?

Why have I been refunded the incorrect amount?

How do I return an order from TikTok Shop?

Do you offer exchanges?

I've lost the packaging/my invoice, can I still return?

Can I drop my return off?

How can I change my refund from store credit to a direct refund?

When will my store credit be issued?

How are returns and refunds processed?

Can I get a refund for the delivery charge if my order arrived with a problem?

What should I do if I experience issues with the return portal?

Can I cancel or change my order if it has not been dispatched?

How can I cancel my order and get a refund?

Can I return more than one order in one parcel?

Returns/Exchanges

What do I do if I've received an incorrect/faulty item?

I ordered the wrong size/colour!

I received the incorrect item!

Glitter is shedding from my item, is it faulty?

Product Issue

Can I edit my order?

What happens if my package is lost or arrives in a damaged state?

My tracking states my order has been delivered, but it hasn't. What do I do?

Why is my parcel being returned to sender?

Why has my order not been delivered yet?

How can I confirm my order if I have not received an order confirmation email?

How can I update my email address for receiving order updates and tracking information?