Whether you’re getting ready for a birthday celebration, a dream prom, or a special engagement, whatever the occasion, we want to make sure your DMZ look arrives in plenty of time!. Please consider both our internal dispatch times and your preferred

<div style="font-family: Inter, sans-serif; line-height: 1.6; color: #000;">Whether you&#x2019;re getting ready for a birthday celebration, a dream prom, or a special engagement, whatever the occasion, we want to make sure your DMZ look arrives in plenty of time!Please consider both our internal dispatch times and your preferred shipping method when placing your order.<h3 id="when-will-my-order-be-sent">When will my order be sent?</h3>All orders undergo a processing period before they leave our warehouse. We aim to dispatch all orders within 2 working days of purchase, with our warehouse and office operating Monday to Friday,&#xA0;8:30 AM - 4:30 PM. Do note that we do not dispatch on Saturdays, Sundays, or UK Bank Holidays; therefore, any orders placed outside of these operating hours or during holiday periods will begin processing on the following working day.<h3 id="uk-delivery--dispatch-guide">UK Delivery &amp; Dispatch Guide</h3><table style="width: 100%; border-collapse: collapse; text-align: center;"><thead><tr style="background-color: #f2f2f2;"><th style="padding: 12px; border: 1px solid #ddd;"><div style="text-align: center;">Service</div></th><th style="padding: 12px; border: 1px solid #ddd;">Price</th><th style="padding: 12px; border: 1px solid #ddd;">Delivery Estimate</th><th style="padding: 12px; border: 1px solid #ddd;">Cut-off Time</th></tr></thead><tbody><tr><td style="padding: 10px; border: 1px solid #ddd;">Standard Delivery&#xA0;(Orders over &#xA3;100)</td><td style="padding: 10px; border: 1px solid #ddd;">FREE</td><td style="padding: 10px; border: 1px solid #ddd;">2-3 Working Days</td><td style="padding: 10px; border: 1px solid #ddd;">N/A</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">Royal Mail Saver Delivery</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;4.99</td><td style="padding: 10px; border: 1px solid #ddd;">2-3 Working Days</td><td style="padding: 10px; border: 1px solid #ddd;">N/A</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">Next Day Delivery</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;5.99</td><td style="padding: 10px; border: 1px solid #ddd;">Next Working Day</td><td style="padding: 10px; border: 1px solid #ddd;">1:00 PM (Mon-Thu)</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">Saturday Delivery</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;6.99</td><td style="padding: 10px; border: 1px solid #ddd;">Saturday Only</td><td style="padding: 10px; border: 1px solid #ddd;">1:00 PM (Friday)</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">FedEx Priority (by 12pm)</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;11.99</td><td style="padding: 10px; border: 1px solid #ddd;">Next Working Day</td><td style="padding: 10px; border: 1px solid #ddd;">11:00 AM (Mon-Thu)</td></tr><tr><td style="padding: 10px; border: 1px solid #ddd;">FedEx Priority (by 10am)</td><td style="padding: 10px; border: 1px solid #ddd;">&#xA3;18.99</td><td style="padding: 10px; border: 1px solid #ddd;">Next Working Day</td><td style="padding: 10px; border: 1px solid #ddd;">11:00 AM (Mon-Thu)</td></tr></tbody></table>Orders placed after cut-off times will begin processing on the next working day. Delivery timeframes are estimates provided by our couriers; they are not guaranteed and may occasionally be affected by external delays.Local to North Shields? Skip the wait and the shipping fees! Choose <a href="https://dressmezee.gorgias.help/en-GB/what-is-click-and-collect-417292" target="_blank" rel="noopener noreferrer" style="color: #000; text-decoration: underline;">Click &amp; Collect</a> at checkout.<h3 id="tracking-your-order">Tracking Your Order</h3>Once your order moves from &quot;Unfulfilled&quot; (we are busy picking and packing your items) to &quot;Fulfilled&quot; (it has officially left us), you will receive an email with your tracking number.<h3 id="postcode-restrictions">Postcode Restrictions</h3>Next Day and Saturday delivery via DPD is not available for the following postcodes: BT, PA, PH, AB, IM, IV, KW, HS. Orders to these areas will be sent using an alternative next-day service.</div>

UK Delivery Options

Enjoy the convenience of Click & Collect! If you’re nearby, simply choose Local Collection at checkout and place your order before 1:00 PM (Monday to Friday). You can then collect your items the very same day - no waiting in for deliveries, no extra

Enjoy the convenience of Click &amp; Collect! If you&#x2019;re nearby, simply choose Local Collection at checkout and place your order before&#xA0;1:00 PM (Monday to Friday). You can then collect your items the very same day - no waiting in for deliveries, no extra fees, just a quick and easy way to get what you love conveniently.Orders placed after 1:00 PM will be ready for collection the next working day.<h3 data-start="615" data-end="697" id="collection-hours">Collection Hours</h3>You can collect your order during the following hours:<ul><li data-start="943" data-end="984" style="font-size: 16px; font-family: Inter;">Monday to Friday: 9:00 AM - 4:00 PM</li><li data-start="987" data-end="1039" style="font-size: 16px; font-family: Inter;">Closed: Saturdays, Sundays &amp; UK Bank Holidays</li></ul><h3 data-start="1041" data-end="1186" id="how-will-i-know-my-order-is-ready">How Will I Know My Order Is Ready?</h3>Once your order has been picked and packed, you&#x2019;ll receive an email titled&#xA0;&quot;Your order is ready for collection.&quot; Do check any junk or spam folders as our emails can sometimes be redirected. Please do not arrive before receiving this email, as your parcel may not be ready and we may be unable to assist you.Need to collect urgently? Contact us via Live Chat or email us at <a href="mailto:info@dressmezee.com">info@dressmezee.com</a> to check if we can prioritise your order.<h3 data-start="1041" data-end="1186" id="what-to-do-when-you-arrive">What To Do When You Arrive</h3>Here&#x2019;s what to expect when you come to collect your order from our premises:<ol><li data-start="1747" data-end="1805" style="font-family: Inter; font-size: 16px;">Head to the main entrance of the building at Unit 17</li><li data-start="1809" data-end="1881" style="font-family: Inter; font-size: 16px;">Press the buzz button and wait for a member of our team to respond</li><li data-start="1885" data-end="1973" style="font-family: Inter; font-size: 16px;">Have your order number, confirmation email (printed or on your phone), and a valid form of ID ready</li><li data-start="1977" data-end="2049" style="font-family: Inter; font-size: 16px;">Wait in the reception area - your order will be brought out to you</li></ol><h3 id="can-i-try-my-items-on-at-collection">Can I Try My Items on at Collection?</h3>To try your items, please place your order online in advance. You&#x2019;re welcome to try on your purchases when collecting; however, for safety and operational reasons, our premises are not open to the public beyond the reception area.For hygiene purposes, we kindly ask customers to avoid wearing makeup, self-tan, or strong fragrances while trying on items, as this may affect your ability to return them.&#xA0;Please note that purchasing on-site is not available. Orders must be placed online before collection. If you arrive without an order, don&#x2019;t worry - you can easily place one on your phone to collect at a later time.If something doesn&#x2019;t fit or isn&#x2019;t what you expected, you can return eligible items either by post or in person at our main facility.&#xA0;Please check our <a data-start="2504" data-end="2523" rel="noopener noreferrer" href="https://dressmezee.gorgias.help/en-GB/what-is-your-returns-policy-417964" target="_blank">Returns Policy</a> for full details on how to process an exchange or refund.<h3 data-start="2394" data-end="2581" id="how-to-find-us">How to Find Us</h3>DressMeZee Unit 17, West Chirton Industrial Estate North Shields NE29 8SE United Kingdom<h4 data-start="1977" data-end="2049" id="by-car">By Car</h4>We&#x2019;re located just off the A1058 Coast Road, near Silverlink Retail Park.<ul><li data-start="305" data-end="379" style="font-size: 16px; font-family: Inter;">Head towards the A191, following signs for Whitley Bay/Tynemouth</li><li data-start="383" data-end="435" style="font-size: 16px; font-family: Inter;">Follow signs to West Chirton Industrial Estate</li><li data-start="439" data-end="465" style="font-size: 16px; font-family: Inter;">Turn onto Alder Road</li><li data-start="469" data-end="502" style="font-size: 16px; font-family: Inter;">Turn left onto Elm Road</li><li data-start="506" data-end="562" style="font-size: 16px; font-family: Inter;">Take the second left - you&#x2019;ll find us at Unit 17</li></ul>Note: Parking is available directly outside the building. Please park responsibly.<h4 data-start="635" data-end="668" id="by-public-transport">By Public Transport</h4><ul><li data-start="807" data-end="910" style="font-size: 16px; font-family: Inter;">Metro: The nearest Metro station is North Shields (approx. 7 mins by taxi or 25 mins on foot)</li><li data-start="913" data-end="1022" style="font-size: 16px; font-family: Inter;">Bus: Several local bus routes stop near Chirton Lane or Norham Road, a short walk from our unit.</li><li data-start="913" data-end="1022" style="font-size: 16px; font-family: Inter;">For real-time travel updates, check <a data-start="1061" data-end="1107" rel="noopener noreferrer" target="_blank" id="isPasted" href="https://www.nexus.org.uk/">Nexus Tyne &amp; Wear</a></li></ul><h3 id="can-someone-else-collect-my-order">Can Someone Else Collect My Order?</h3>Yes! If you can&#x2019;t collect in person, someone else may collect your order on your behalf. Please ensure they bring:<ul><li data-start="3513" data-end="3558" style="font-size: 16px; font-family: Inter;">A copy of your order confirmation email</li><li data-start="3561" data-end="3584" style="font-size: 16px; font-family: Inter;">Your order number</li><li data-start="3587" data-end="3609" style="font-size: 16px; font-family: Inter;">Their own photo ID</li></ul><h3 id="what-if-i-dont-collect-my-order">What If I Don&#x2019;t Collect My Order?</h3>We&#x2019;ll hold your order for 7 calendar days. If it hasn&#x2019;t been collected by then and you haven&#x2019;t contacted us, we&#x2019;ll return the items to stock and issue a refund.Seasonal Notice:&#xA0;Our opening hours may change during holidays such as Easter, Christmas Eve, and New Year&#x2019;s Eve, with earlier closing times possible. To avoid disappointment, we recommend collecting your order as early as you can. Up-to-date opening hours will be shared on our website and social media channels.

What is Click and Collect?

The DPD Pickup service allows customers to collect their packages from a nearby DPD Pickup Point rather than having orders shipped to a home address. With thousands of locations across the UK, this service is a convenient and secure delivery option t

<h3 id="isPasted">What is DPD Pickup?</h3>The DPD Pickup service allows customers to collect their packages from a nearby DPD Pickup Point rather than having orders shipped to a home address. With thousands of locations across the UK, this service is a convenient and secure delivery option to ensure parcels don&#x2019;t get missed. Customers can search for and select a preferred DPD Pickup Point during the online checkout process.&#xA0;<h3 id="why-choose-dpd-pickup">Why choose DPD Pickup?</h3>When home delivery is inconvenient or less secure, particularly for customers who are away from home during standard delivery hours, DPD Pickup is a great alternative. As well as offering convenience, delivery to a DPD Pickup Point is greener for the environment than home delivery. This is because parcels can be consolidated to a single location, reducing the number of journeys and avoiding missed deliveries. As a result, delivery vehicles spend less time on the road, leading to lower CO2 emissions.&#xA0;<h3 id="where-are-dpd-pickup-locations">Where are DPD Pickup locations?</h3>DPD Pickup Points are local businesses that receive packages on behalf of customers. There are thousands of locations across the UK, and most are open 7 days a week, with some even open 24/7, ensuring customers can collect at a time convenient for them.&#xA0;<h3 id="how-does-this-service-work">How does this service work?</h3>Once a preferred DPD Pickup Point is selected during checkout and the order has been dispatched, DPD will send an email notification containing a DPD Pickup Pass once the parcel arrives at the chosen location.&#xA0;<h3 id="collection">Collection:</h3><ul><li style="font-family: Inter; font-size: 16px;">What to bring: Customers must present the DPD Pickup Pass (sent via email) to collect their parcel. Customers may also be required to present valid photo ID that matches the name on the parcel.</li><li style="font-family: Inter; font-size: 16px;">Who can collect:&#xA0;If a parcel is being collected on behalf of the named recipient, the person collecting must present the Pickup Pass and may be required to show valid ID.</li><li style="font-family: Inter; font-size: 16px;">Timeframe: Your order will be held at the Pickup Point for 7 days from the date of arrival.</li><li style="font-family: Inter; font-size: 16px;">Returns: If the order is not collected within 7 days, it will be automatically returned to our warehouse on the 8th day.</li></ul>&#xA0;<h3 id="important-notice">Important Notice:</h3>If collection cannot be made within the allocated 7-day window, we strongly encourage reaching out to our Customer Service Team as soon as possible.&#xA0;When notified, the team can help monitor the return within the courier network and minimise delays. If no contact is made, there is a significantly higher risk of the parcel becoming lost in transit, as it may not be properly flagged for its return journey. This can lead to significant delays in locating and processing the returned parcel.&#xA0;When an order remains uncollected, it is automatically routed back to DressMeZee via an untracked service. This process can take several weeks to complete. Please be aware that we are only able to process a refund for orders that are successfully received and verified back at our warehouse.&#xA0;<h3 id="refund-deductions">Refund Deductions</h3>To cover the costs associated with failed deliveries, please note that if a parcel is returned to us due to non-collection, both the initial shipping fee and the return shipping costs will be deducted from the final refund. We highly recommend collecting parcels promptly to avoid these additional charges and to ensure a smooth refund process.

UK Shipping

UK Delivery Options

What is Click and Collect?

DPD Pickup - How It Works