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Issues & Exceptions
Can I return outside of the returns period?
Unfortunately we are unable to accept items back for a refund or store credit if the order is outside of the return period. Orders sent outside of the returns period will be sent back to the customer. The customer will be sent an invoice to cover the
Why is my refund different from what I expected?
If your refund amount is different from what you expected, this is usually due to one of the reasons below:. What should I do if I think this is a mistake?If you believe your refund is incorrect, please contact our Customer Service Team with your ord
What should I do if I experience issues with the return portal?
In the event that you encounter difficulties with our return portal, such as an error message or inability to select the desired return option, we recommend refreshing the page, checking for a stable internet connection, or attempting the process on