Issues & Exceptions
Can I Return My Item Late?
Unfortunately, we are unable to accept returns for a refund, store credit, or exchange once the return window has expired. To be eligible, return requests and items must be submitted within the timeframes outlined in our Returns Policy. Register your
Return Portal Issues
If you're experiencing problems using our Returns Portal, don't worry - there are a few quick things you can try first. If everything is correct, please try these technical fixes:. Important: Please contact us before your return window expires. Waiti
Expired or Invalid Return Labels
If your returns label isn't working, has expired, or cannot be scanned by the courier, it may no longer be valid. If you believe you're still within the return timeframe, please contact our Customer Service Team at [email protected] before sending
Why Has My Refund Amount Changed?
If your refund amount is different from what you expected, this is usually due to one of the reasons below:. If you paid using Klarna or Clearpay, your refund will be processed back to them directly. They will then automatically adjust your payment p