Return Portal IssuesUpdated 6 months ago
If you're experiencing problems using our Returns Portal, don't worry - there are a few quick things you can try first.
Please Check:
- You're using the email address linked to the order
- Your order has been officially marked as delivered
- You're still within the return timeframe
Common Issues Include:
- The portal won't load, freezes, or times out
- You're seeing an error message
- Your order and/or email isn't being recognised
- You can't select items or see return options
Troubleshooting steps
If everything is correct, please try these technical fixes:
- Refresh the page and try again
- Try a different browser or device (or an incognito window)
- Clear your browser cache and cookies
- Disable VPNs or pop-up blockers temporarily
- Re-enter details carefully, ensuring there are no extra spaces
Important: Please contact us before your return window expires. Waiting until after the deadline has passed may affect your eligibility for a refund, exchange, or store credit.
Still Need Help?
If you are unable to resolve the issue using the steps above, please contact our Customer Service Team at [email protected] and include:
- Your order number
- A brief description of what's happening
- Screenshots of any error messages (if possible)
- The item(s) you'd like to return and your preferred outcome
Our team will review the issue and get back to you as quickly as possible!