Returns & Exchanges
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Return Policy
At DressMeZee, we hope every purchase is loved. If an item isn't quite right, here's everything you need to know to make a return. We offer a 14-day return period from the date of delivery. To be eligible for a return, all items must be in their orig
Have you received my return?
You will receive an email once we have processed your refund. Please allow up to 14 days from us receiving an item for a refund to be issued.
How can I change my refund from store credit to a direct refund?
If you have mistakenly chosen store credit but prefer a direct refund to your original payment method, please contact our customer service immediately. We can reset the return process, allowing you to select a different refund method. Make sure to ge
How are returns and refunds processed?
We understand that sometimes an item may not meet your expectations and you may wish to return it. We offer a 14-day return period for all orders starting from the day your order was delivered. Refunds are processed to the original payment method upo
Can I get a refund for the delivery charge if my order arrived with a problem?
We apologize for any issues with your order. If your item arrived with any damage or quality issues, we understand the inconvenience this may have caused. In such cases, we offer a refund for the original delivery charge. If you're experiencing any p
Can I cancel or change my order if it has not been dispatched?
If your order has not been dispatched, you may proceed to cancel it. However, once an order has been dispatched, it cannot be cancelled. If you accidentally select a delivery option you did not intend, you may cancel the order and place a new one wit
How can I cancel my order and get a refund?
If you wish to cancel your order, we are able to do so provided that your order has not been dispatched from our warehouse. Once your order is cancelled, we will issue a refund back to the original payment method. Keep in mind that it might take a ce