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Product Issue

What do I do if I've received an incorrect/faulty item?

Chances of receiving defective item is very rare but it could happen. Please email us as soon as possible if you have received an incorrect/faulty item ([email protected]). Please include your order number and some pictures of the item. Please do n

I ordered the wrong size/Colour!

Once an order is placed we only have a short amount of time to action any changes or cancellations due to our extremely efficient processing times! If your order was placed between 4:00pm and 8:30am when our warehouse was closed for the night then we

I received the incorrect item!

We are extremely sorry for the mistake and we will rectify this as soon as possible for you. Please email us at [email protected] with your order number and outline the issue you have experienced. Please inform us of whether you would like your ord

Glitter is shedding from my item, is it faulty?

With glitter fabrics, it is possible that some loose glitter can shed from the fabric, don't worry this is not a fault and is simply the nature of the fabric. If you have realised that glitter is not for you, then you can return this to us within 25