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Product Issue

What do I do if I've received an incorrect/faulty item?

At DressMeZee, we take great care to ensure every order is packed correctly and carefully checked before it leaves us. Thanks to detailed monitoring and scanning, the chances of receiving a defective or incorrect item are very rare, but occasionally,

I ordered the wrong size/colour!

We know it can be easy to click the wrong option, and we’ll always do our best to help if a mistake has been made with your order. Due to our fast and efficient processing times, we are only able to make changes or cancel orders within a very short t

I received the incorrect item!

We are extremely sorry for the mistake and we will rectify this as soon as possible for you. Please email us at [email protected] with your order number and outline the issue you have experienced. Please inform us of whether you would like your ord

Glitter is shedding from my item, is it faulty?

Yes, some glitter shedding is completely normal and expected with glitter fabrics. These materials are designed to catch the light and create a sparkly, eye-catching look, and part of that process involves surface glitter that can become loose. Glitt