DressMeZee

We know it can be easy to click the wrong option, and we&#x2019;ll always do our best to help if a mistake has been made with your order.<h4 data-start="390" data-end="427" id="can-i-change-or-cancel-my-order">Can I change or cancel my order?</h4>Due to our fast and efficient processing times, we are only able to make changes or cancel orders within a very short timeframe.If your order was placed between 4:00pm and 8:30am (when our warehouse is closed), there may be a chance we can catch it before it is processed. In this case, please contact us as soon as possible at <a data-start="767" data-end="786" rel="noopener">info@dressmezee.com</a> with your order number and the correction you&apos;d like to make (e.g. change of size or colour).We&#x2019;ll do our best to help, but we cannot guarantee that changes can be made before dispatch.<h4 data-start="984" data-end="1026" id="what-if-its-already-been-dispatched">What if it&#x2019;s already been dispatched?</h4>If we&#x2019;re unable to make the requested changes in time, don&#x2019;t worry, you&#x2019;re welcome to return the item(s) once you&#x2019;ve received them.<h4 data-start="1161" data-end="1194" id="what-is-your-returns-policy">What is your returns policy?</h4>We accept returns within 14 days of delivery for:<ul><li data-start="1252" data-end="1301" style="font-size: 16px; font-family: Inter;">An exchange (subject to stock availability)</li><li data-start="1304" data-end="1322" style="font-size: 16px; font-family: Inter;">Store credit</li><li data-start="1325" data-end="1399" style="font-size: 16px; font-family: Inter;">A refund</li></ul>Please ensure the item is returned in line with our <a href="https://dressmezee.gorgias.help/en-GB/what-is-your-returns-policy-417964" target="_blank" rel="noopener noreferrer">Returns Policy</a>.

We know it can be easy to click the wrong option, and we’ll always do our best to help if a mistake has been made with your order. Due to our fast and efficient processing times, we are only able to make changes or cancel orders within a very short t

I ordered the wrong size/colour!

Product/Order Issues

Product Issue

USA CUSTOMS

When do you dispatch your parcels?

Has my parcel been dispatched yet?

My parcel has been returned to sender, what will happen now?

Do you ship to PO boxes?

What is IOSS?

How long does delivery take for an order?

What happens if my order is delayed, missing, or lost in transit?

Shipping - General

How do I track my order?

What do I do if I never received my order?

Tracking

What is click and collect?

UK delivery options

DPD Pickup

UK Shipping

Where do you ship to?

Shipping to Europe

Shipping outside of Europe

Do you ship to the Republic of Ireland?

Do you ship to USA?

International Shipping

Shipping/Tracking

What is your returns policy?

Can I return outside of the returns period?

How do I return an item?

Have you received my return?

Where is my refund?

Why have I been refunded the incorrect amount?

How do I return an order from TikTok Shop?

Do you offer exchanges?

I've lost the packaging/my invoice, can I still return?

Can I drop my return off?

How can I change my refund from store credit to a direct refund?

When will my store credit be issued?

How are returns and refunds processed?

Can I get a refund for the delivery charge if my order arrived with a problem?

What should I do if I experience issues with the return portal?

Can I cancel or change my order if it has not been dispatched?

How can I cancel my order and get a refund?

Returns/Exchanges

What do I do if I've received an incorrect/faulty item?

I received the incorrect item!

Glitter is shedding from my item, is it faulty?

Can I edit my order?

What happens if my package is lost or arrives in a damaged state?

My tracking states my order has been delivered, but it hasn't. What do I do?

Why is my parcel being returned to sender?

Why has my order not been delivered yet?

How can I confirm my order if I have not received an order confirmation email?

How can I update my email address for receiving order updates and tracking information?

What should I do if my order has been marked as 'unfulfilled' after payment?

Order Issue

How can I contact you?

How can I leave a review?

Customer Service

When do you restock?

Can you make custom orders?

Does the length of a dress change when I switch sizes?

I was notified that an item was back in stock, but it is still sold out.

How do pre-orders work?

Shopping Our 'Perfectly Imperfect' Range

Stock Query

Size Chart

How can I ensure I select the correct size?

Size Guide

How do I cancel my order?

Why was my order cancelled?

Order Cancellation

Who is Klarna?

How does Pay later in 30 days work?

Am I eligible for Pay later in 30 days?

How can I increase my chances of being accepted for Pay later in 30 days?

Will a credit search take place against me?

Whay have I not been offered Pay later in 30 days?

What are my payment options with Klarna?

What happens if I cancel or return my order?

What happens if I don't pay for my order?

I have been asked to go to the Klarna site. Is this correct?

What do I need to provide when I make a purchase?

Is my payment information safe?

Can I pay before the due date?

Have you received my payment?

What happens to my statement, when I've returned the goods?

I've received a statement, but I've not yet received my goods.

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

I still have questions regarding payment, how can I get in touch?

I haven't received an email with my statement/payment information.

Pay Later in 30 days

How does Pay later in 3 interest-free instalments work?

Am I eligible for Pay later in 3 interest-free instalments?

Why have I not been offered Pay later in 3 interest-free instalments?

I haven't received and email with my statement/payment information.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

I ordered the wrong size/colour!Updated a month ago

Can I change or cancel my order?

What if it’s already been dispatched?

What is your returns policy?