What is your returns policy?Updated 3 months ago
We offer a 25 day return period for all orders starting from the day in which the order was delivered.
We offer store credit, refund or exchanges (exchanges are currently only available for UK customers).
Unfortunately we are unable to offer refunds for earrings, lashes or face masks.
We do ask that:
- Tags are kept on the item. Please do not remove the tags until you are happy to keep the item. If the item appears to be faulty, please get in touch as soon as possible (email [email protected] with your order number and images of the fault) and do not wear the item.
-Items are returned unworn and unwashed. Extra care must be taken when trying on the item - please do not leave any marks or fragrance on the items. Please also ensure that no hairs are attached to the product. We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. The reduction may be up to the full value of the goods.
-The hygiene sticker must still be intact, unbroken and attached to the item (swimwear, bodysuits, playsuits, undergarments and certain dresses). Please try garments on over your underwear and do not remove the hygiene sticker.
-Shoes must be tried on indoors and show no signs of wear. Shoes need to be returned with the shoebox they were sent in.
We reserve the right to not issue a refund if it does not fit the terms of our Returns Policy. If we are unable to issue you a refund then you will be sent an email informing you of our decision, and our reasons along with an invoice to cover return postage fees. Customers with rejected returns are to cover the cost of return postage.
We will refund you the price that you paid for the product by the method that you used for payment or you can request store credit.
Please note that the cost of the returns must be paid for by the customer. Initial shipping costs are also not refunded.