How do I return an item?Updated 3 months ago

Just log in with your number and you’ll be given the option to return or exchange your items with ease. Please create a new return for each order you are wishing to return.  

To begin your return or exchange follow these steps: 

1. Open the Returns Portal 

1. Enter your Order Number which you will have received when you placed the original order 

1. Select the item(s) you would like to return 

1. Select if you would like to return, exchange or take a Store Credit for each of your items  

1. We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether. 

1. The store credit will be sent to you in the form of a virtual gift card that retains value. That means you can use it as many times as you want until the balance reaches 0. 

1. Download your returns label 

1. Drop off your parcel. Once we receive and verify your returned items and depending on your option chosen, your new replacements will be automatically sent out to you, a refund issued to original payment method or store credit issued.   

Please note that exchanges are currently only available to customers in the UK.  

 Deductions will be taken from the refund depending on the service that is used. All prices are made aware to customers when choosing the return option. If you choose to return via your own courier then no deduction will be made.