Can I Return My Item Late?Updated 9 days ago
Unfortunately, we are unable to accept returns for a refund, store credit, or exchange once the return window has expired.
To be eligible, return requests and items must be submitted within the timeframes outlined in our Returns Policy.
Register your return via our Returns Portal to generate your label.
Post your parcel back to us using the official returns label provided.
Please Note: If your parcel is returned outside this timeframe, it may be rejected. We won't be able to issue a refund or store credit, and the items may be returned to you.
Important Details
- Generating a label does not pause or extend the return window.
- Labels may expire if unused within 14 days.
- Returning does not guarantee automatic acceptance.
Exceptional Circumstances
We understand that, in rare cases, unexpected situations may arise. If this applies, please contact our Customer Service Team at [email protected] as soon as possible.
Please keep in mind:
- Any exceptions are considered on a case-by-case basis and are made at our sole discretion.
- Requests must be made before sending the item back.
- Supporting documentation may be required.
- We are unable to guarantee approval for late returns.
Returns sent without prior written approval may be rejected and returned to sender.
Faulty or Incorrect Items?
If your item is damaged or incorrect, please refer to our Order Issues & Faults guide before posting it back.
Need help? If you're unsure whether your order is still within the returns period, please contact us before sending your parcel back and our team will be happy to check this for you.