DressMeZee

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You will receive an email once we have processed your refund. Please allow up to 14 days from us receiving an item for a refund to be issued.

Have you received my return?

Returns/Exchanges

When do you dispatch your parcels?

Has my parcel been dispatched yet?

My parcel has been returned to sender, what will happen now?

Do you ship to PO boxes?

What is IOSS?

How long does delivery take for an order?

What happens if my order is delayed, missing, or lost in transit?

Shipping - General

How do I track my order?

What do I do if I never received my order?

Tracking

What is click and collect?

DPD Pickup

UK Delivery Options

UK Shipping

Where do you ship to?

Shipping to Europe

Shipping outside of Europe

Do you ship to the Republic of Ireland?

Do you ship to USA?

Do you ship to Australia?

International Shipping

Shipping/Tracking

What is your returns policy?

Can I return outside of the returns period?

How do I return an item?

Where is my refund?

Why have I been refunded the incorrect amount?

How do I return an order from TikTok Shop?

Do you offer exchanges?

I've lost the packaging/my invoice, can I still return?

Can I drop my return off?

How can I change my refund from store credit to a direct refund?

When will my store credit be issued?

How are returns and refunds processed?

Can I get a refund for the delivery charge if my order arrived with a problem?

What should I do if I experience issues with the return portal?

Can I cancel or change my order if it has not been dispatched?

How can I cancel my order and get a refund?

Can I return more than one order in one parcel?

What do I do if I've received an incorrect/faulty item?

I ordered the wrong size/colour!

I received the incorrect item!

Glitter is shedding from my item, is it faulty?

Product Issue

Can I edit my order?

What happens if my package is lost or arrives in a damaged state?

My tracking states my order has been delivered, but it hasn't. What do I do?

Why is my parcel being returned to sender?

Why has my order not been delivered yet?

How can I confirm my order if I have not received an order confirmation email?

How can I update my email address for receiving order updates and tracking information?

What should I do if my order has been marked as 'unfulfilled' after payment?

Order Issue

Product/Order Issues

How can I contact you?

How can I leave a review?

Customer Communication Policy

I emailed and haven't received a response

Customer Service

Payment Methods Accepted

What is Clearpay?

Am I eligible for Clearpay?

What happens if I miss a payment?

Returns & Exchanges with Clearpay

Clearpay

What is Klarna and am i eligible?

Pay Later in 30 days

Pay Later in 3 Interest-Free Instalments

Klarna

Buy Now, Pay Later

Apple Pay

What is PayPal?

PayPal Pay in 3

PayPal

Express Checkout

Payments & Checkout

When do you restock?

Can you make custom orders?

Does the length of a dress change when I switch sizes?

I was notified that an item was back in stock, but it is still sold out.

How do pre-orders work?

Shopping Our 'Perfectly Imperfect' Range

Stock Query

Size Chart

How can I ensure I select the correct size?

Size Guide

How do I cancel my order?

Why was my order cancelled?

Order Cancellation

Have you received my return?Updated 22 days ago