Tracking Your Order
What happens if my package is lost or arrives in a damaged state?
At Dressmezee, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email protected] with your order number and all relevant details within 7
My tracking states my order has been delivered, but it hasn't. What do I do?
Please get in touch with our customer service team within 7 days of your tracking update stating the parcel has been delivered. This is to ensure an investigation takes place with the couriers within their designated timeframes.
Why is my parcel being returned to sender?
Your order could be returned back to us for a range of reasons including an incomplete delivery address or if customs duties are not paid. If your order is returned to sender, then this will be processed as a return. Please allow up to 14 days from t
Why has my order not been delivered yet?
All shipping timeframes are an estimate and there can sometimes be delays that are out of our control. * Unfortunately, we are unable to issue a refund for delivery costs if your order is delivered outside of the delivery timeframe. *Not applicable t