Our warehouse and office operate Monday to Friday, 8:30am to 4:30pm, and are closed on weekends and UK Bank Holidays. We aim to dispatch all orders within 2 working days of purchase. If you’ve selected Next Day Delivery, please ensure your order is p
While your order is awaiting dispatch, its status will show as ‘unfulfilled’. Once your parcel has been shipped, the status will update to ‘fulfilled’ and you will receive a tracking number via email (and SMS where applicable). If you have not receiv
If your parcel was undelivered and returned to us by the courier, please note the following:. Reasons for Return. Parcels are usually returned if the courier cannot deliver due to reasons such as an incorrect address, no one being available to accept
Unfortunately, we are unable to ship orders to PO Boxes. If your order is placed with a PO Box address, it will be automatically cancelled, and a full refund will be issued to your original payment method. Please provide a physical shipping address t
We are now part of the Import One Stop Shop (IOSS), which simplifies the process of importing goods into the EU. For orders valued at €150 or less, all applicable VAT is paid upfront during checkout. This means that when your parcel arrives, you won'
The delivery time for an order depends on the shipping location and method chosen. Orders are generally dispatched within 2 working days. For our UK customers, delivery options include:. For US customers, delivery options include:. For European custo
If your order is delayed, please allow an extra 1–2 working days for delivery, particularly during busy periods such as public holidays, sales periods, or adverse weather conditions. You can track your order using the link provided in your dispatch e