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Pay Later in 3 Interest-Free Instalments

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than  200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely han

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will  automatically be collected from the debit or credit card you entered at checkout. Your first inst

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to  your financial circumstances. When choosing Pay later in 3 interest-free instalmen

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current  billing address and a debit or card card. The mobile number is required in case we nee

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to  other lenders. Neither Klarna nor dressmezee.com run credit searches against you tha

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option  is automatically generated by algorithms that are dependent upon a number of fac

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is  taken when the order is confirmed. The second and third instalments are collected 3

What happens if I cancel or return my order?

As soon as dressmezee.com have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return  will be reflected in the Klarna app immediately.

What happens if I don't pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at dressmezee.com from the debit or credit card  you entered at checkout. If we are unable to collect your payment on the scheduled d

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by dressmezee.com. All transactions take place via connections  secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely  event of your payment failing. If a payment has been collected but you have not receiv

What happens to my statement, when I've returned the goods?

Once dressmezee.com has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment  schedule will be sent to you by Klarna if you've made a partial return. With a full return,

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please email Dressmezee to check on your order and delivery status. You can also contact Klarna’s Customer  Service so that we can postpone the due date on your payment or put the order on hold in t

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven't received and email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item  availability. If you are 18 or over, you can improve your chances of being offered Pay later i