We aim to dispatch orders as quickly as possible meaning that in many cases, we are not able to edit your order once it has been placed. If your order is placed between 4:00pm and 8:30am when our warehouse is closed we may be able to flag this before
At Dressmezee, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email protected] with your order number and all relevant details. We unde
Please get in touch with our customer service team within 7 days of your tracking update stating the parcel has been delivered. This is to ensure an investigation takes place with the couriers within their designated timeframes.
Your order could be returned back to us for a range of reasons including an incomplete delivery address or if customs duties are not paid. If your order is returned to sender, then this will be processed as a return. Please allow up to 14 days from t
All shipping timeframes are an estimate and there can sometimes be delays that are out of our control. * Unfortunately, we are unable to issue a refund for delivery costs if your order is delivered outside of the delivery timeframe. *Not applicable t
If you have not received your order confirmation email after making a purchase, please contact customer service with the following details to assist in investigating the issue: - The name used to place the order - The email address associated with th
If you have input the wrong email address at the time of ordering, please provide your delivery address to our customer service team so they can locate your order and update your contact information. This will ensure you receive all future communicat
When an order status shows 'Paid - Unfulfilled,' it means that your order has been received but has not yet been processed by our warehouse team. Once the order is fulfilled, you will receive a tracking email. If you have further concerns or do not r