Returns/Exchanges

What is your returns policy?

Unfortunately we are unable to offer refunds for earrings, lashes or face masks.

Can I return outside of the returns period?

Unfortunately we are unable to accept items back for a refund or store credit if the order is outside of the return period. Orders sent outside of the returns period will be sent back to the customer. The customer will be sent an invoice to cover the

How do I return an item?

Just log in with your number and you’ll be given the option to return or exchange your items with ease. Please create a new return for each order you are wishing to return. To begin your return or exchange follow these steps:. Open the Returns Portal

Have you received my return?

You will receive an email once we have processed your refund. Please allow up to 14 days from us receiving an item for a refund to be issued.

Where is my refund?

We try to process returns as quickly as possible, but we do ask to allow up to 14 days from us receiving the parcel back for a refund to be issued. You will receive a confirmation email once your refund has been issued. Refunds will be credited back

Why have I been refunded the incorrect amount?

Please contact customer service via our email address [email protected] or via our webchat if you think that you have been refunded the incorrect amount. Please note that return postage fees are deducted from the refund if our returns label is used

How do I return an order from TikTok Shop?

All items purchased on TikTok must be returned via the TikTok platform within 14 days of receiving the order. All TikTok Shop returns must be processed through TikTok Shop who will provide you with a label to do so. Items sent back to us without firs

Do you offer exchanges?

We do offer exchanges to our UK customers. Customers have 14 days to return an item to us for an exchange. You may request an exchange for an alternative size or product via the return portal. This will be sent out to you at no additional cost, subje

I've lost the packaging/my invoice, can I still return?

If you have lost the original packaging, please return the order to us in non see through, waterproof packaging.If you have misplaced your invoice, please include a note inside your parcel along with any information that may help us identify your ord

Can I drop my return off?

Yes! Customers can return any unwanted items directly to our warehouse. Returns can be made between 9:00 am and 4:00 pm, Monday to Friday (excluding bank holidays). Please bring your order confirmation and return details. We offer a 25-day return pol

How can I change my refund from store credit to a direct refund?

If you have mistakenly chosen store credit but prefer a direct refund to your original payment method, please contact our customer service immediately. We can reset the return process, allowing you to select a different refund method. Make sure to ge

When will my store credit be issued?

Once your returned order is in transit, we will process your store credit and send this out to you via email. * For orders in excess of 2 items, your returned order will be inspected before store credit is issued. Therefore please allow up to 14 days

How are returns and refunds processed?

We understand that sometimes an item may not meet your expectations and you may wish to return it. We offer a 14-day return period for all orders starting from the day your order was delivered. Refunds are processed to the original payment method upo

Can I get a refund for the delivery charge if my order arrived with a problem?

We apologize for any issues with your order. If your item arrived with any damage or quality issues, we understand the inconvenience this may have caused. In such cases, we offer a refund for the original delivery charge. If you're experiencing any p

What should I do if I experience issues with the return portal?

In the event that you encounter difficulties with our return portal, such as an error message or inability to select the desired return option, we recommend refreshing the page, checking for a stable internet connection, or attempting the process on

Can I cancel or change my order if it has not been dispatched?

If your order has not been dispatched, you may proceed to cancel it. However, once an order has been dispatched, it cannot be cancelled. If you accidentally select a delivery option you did not intend, you may cancel the order and place a new one wit

How can I cancel my order and get a refund?

If you wish to cancel your order, we are able to do so provided that your order has not been dispatched from our warehouse. Once your order is cancelled, we will issue a refund back to the original payment method. Keep in mind that it might take a ce