DressMeZee

Welcome to Dressmezee's Help Center! Discover seamless solutions for all your shopping needs, from speedy shipping and reliable tracking to hassle-free returns and exchanges. Get expert guidance on resolving product or order issues promptly, and explore our diverse payment options for added convenience. Our dedicated customer service team is here to ensure your satisfaction every step of the way. Let Dressmezee be your ultimate destination for a smooth and satisfying shopping experience!

Dressmezee Help Center Shipping and Returns

Returns/Exchanges

Customer Service

Stock Query

Size Guide

Order Cancellation

Clearpay

Depop and Vinted

If there is an issue with your order not being delivered on time, we will reach out to the courier service to inquire further and keep you informed every step of the way. We cannot guarantee specific delivery timeframes during busy periods such as fo

If there is an issue with your order not being delivered on time, we will reach out to the courier service to inquire further and keep you informed every step of the way. We cannot guarantee specific delivery timeframes during busy periods such as following a bank holiday. In the case of items lost in transit, we may issue a full refund or resend your order. It&apos;s important to contact us if your delivery has not arrived as expected, and we will investigate the matter with the courier.

What happens if my item is lost in transit or not delivered on time?

If you believe your item has not been delivered, please conduct all necessary checks including asking your household members or neighbors and check in/around your property. Upon confirming non-receipt, reach out to us for assistance. In the event of

If you believe your item has not been delivered, please conduct all necessary checks including asking your household members or neighbors and check in/around your property. Upon confirming non-receipt, reach out to us for assistance. In the event of missing items, you will be required to agree with several statements for us to initiate an investigation with the courier, which may involve cooperating with higher authorities such as Loss Prevention and the Police. Any reimbursement as a result of this claim may be subject to further investigation, and we remind customers that fraudulent claims may lead to account suspension.

What is the process for reporting a missing or non-delivered item?

For any issues with existing orders, including concerns about refunds, we request that you provide us with your order number and email address. This enables us to efficiently look into and resolve your query. You can provide these details by reaching

For any issues with existing orders, including concerns about refunds, we request that you provide us with your order number and email address. This enables us to efficiently look into and resolve your query. You can provide these details by reaching out to our customer support or responding to our communication when assistance is offered.

How do I get assistance with an order or a refund I have issues with?

If you need to make any changes to your order details, such as the size or delivery address, or if you want to upgrade to next day delivery, please provide us with the relevant order number and email address as soon as possible. We will assist you in

If you need to make any changes to your order details, such as the size or delivery address, or if you want to upgrade to next day delivery, please provide us with the relevant order number and email address as soon as possible. We will assist you in making the necessary adjustments before your order is dispatched, subject to our current processing timelines and availability.

How can I change my order details or preferences after placing an order?

If you have placed an order using a method such as PayPal and have not received a confirmation, please confirm the delivery or billing address associated with the order. If further verification is required, our support team may request additional det

If you have placed an order using a method such as PayPal and have not received a confirmation, please confirm the delivery or billing address associated with the order. If further verification is required, our support team may request additional details to help locate your order and ensure it is being processed properly.

What should I do if I haven't received a confirmation for my order?

To initiate a return, please use our return portal by visiting the provided URL and follow the step-by step instructions. If you received an item without tags, that smells worn, or arrived outside of the expected condition, please provide us with det

To initiate a return, please use our return portal by visiting the provided URL and follow the step-by step instructions. If you received an item without tags, that smells worn, or arrived outside of the expected condition, please provide us with detailed information, including the product names or six-digit order number. Refunds are typically issued according to our return policy, and the amount refunded may depend on the condition of the returned items and the timeline in which they are sent back.

How do I return a product and will I receive a full refund?

If you have a specific date by which you need to receive your order, please reach out with your order number and email address immediately. Our customer service team will investigate the possibility of upgrading to next day delivery or, if necessary,

If you have a specific date by which you need to receive your order, please reach out with your order number and email address immediately. Our customer service team will investigate the possibility of upgrading to next day delivery or, if necessary, assist you with cancelling the order. Order cancellations are subject to our cancellation policy, and funds will be returned to your account within the specified date range after cancellation.

What should I do if I need my delivery by a certain date or need to cancel it?

If you receive a collaboration request or any communication that you suspect may not be authentic, it is vital to verify its legitimacy before proceeding. Please provide as much detail as possible regarding the communication received, including the e

If you receive a collaboration request or any communication that you suspect may not be authentic, it is vital to verify its legitimacy before proceeding. Please provide as much detail as possible regarding the communication received, including the email address and the contents of the message, to allow us to confirm whether it is indeed from our official channels for influencer campaigns or other engagements.

How do I confirm the authenticity of collaborations or communication from the shop?

In the event that you've received notification of an order cancellation, please provide us with the six-digit order number you are inquiring about for further assistance. We will look into the details of the cancellation and provide you with informat

In the event that you&apos;ve received notification of an order cancellation, please provide us with the six-digit order number you are inquiring about for further assistance. We will look into the details of the cancellation and provide you with information on the next steps or the reason behind the cancellation.

What can I do if I've been informed that my order has been cancelled?

We offer a 14-day return period for all orders starting from the day in which the orders are delivered. You can arrange your return through our portal using the following link: Return Portal. Please include the following information with your return:

We offer a 14-day return period for all orders starting from the day in which the orders are delivered. You can arrange your return through our portal using the following link: <a href="https://Url">Return Portal</a>.Please include the following information with your return: your invoice or order number, your name and email, and the reason for the return. While you do not need to return the item in the original packaging, please ensure that it is packaged securely to prevent damage.It&apos;s important to note that we do not reimburse initial shipping costs, and deductions might be made from your refund based on the service used unless the item is faulty. If you choose to return the item via your own courier service, no deduction will be made.For items that arrived with a manufacturing fault, we provide options such as a partial refund, replacement, or repair depending on the individual case. Please contact us for further assistance.

How can I return an item I am not satisfied with?

If you received an item with a manufacturing fault or damage, please get in touch with us promptly. To assist us in addressing your concern, we require the following:. This will help us investigate the issue and find the best solution for you, such a

If you received an item with a manufacturing fault or damage, please get in touch with us promptly. To assist us in addressing your concern, we require the following:<ul><li>Images showing the fault or damage.</li><li>A copy of the A4 paper invoice or proof of purchase.</li><li>Photos of the packaging or bags your items arrived in, clearly showing all labels and stickers.</li></ul>This will help us investigate the issue and find the best solution for you, such as an exchange, repair, or refund. You can attach the requested documents to your email reply.

What should I do if I received a faulty or damaged item?

To ensure the best fit for your dress, we recommend following the specific size guide available on each product page. Our clothing follows standard UK sizing unless otherwise stated. For additional assistance, refer to our size chart here: Size Chart

To ensure the best fit for your dress, we recommend following the specific size guide available on each product page. Our clothing follows standard UK sizing unless otherwise stated. For additional assistance, refer to our size chart here: <a href="https://Url">Size Chart</a>. You can also find model heights listed within product descriptions as a general guideline.If you need exact measurements for a particular dress size, or if you have any questions about sizing, please do not hesitate to contact us. We&apos;re here to help you find the perfect fit!

How can I ensure I select the correct size for my dress?

To find out if a specific item will be restocked, we recommend that you sign up to be notified via the product page. By adding your email to our mailing list, you will receive a notification if the item becomes available again. Please note, however,

To find out if a specific item will be restocked, we recommend that you sign up to be notified via the product page. By adding your email to our mailing list, you will receive a notification if the item becomes available again. Please note, however, that we cannot always provide an exact restock date as our inventory changes frequently. Additionally, it&apos;s a good idea to check our Depop shop regularly, as we often add items that are no longer available on our main website. If you require assistance with this process or have any other questions, please do not hesitate to contact us.

How can I find out if an item will be restocked?

In the event that you encounter difficulties with our return portal, such as an error message or inability to select the desired return option, we recommend refreshing the page, checking for a stable internet connection, or attempting the process on

In the event that you encounter difficulties with our return portal, such as an error message or inability to select the desired return option, we recommend refreshing the page, checking for a stable internet connection, or attempting the process on an alternate device. If the problem persists, please provide us with your order details, items to return, and preferred refund method so we can assist in generating a return label for you.

What should I do if I experience issues with the return portal?

The delivery time for an order depends on the shipping location and method chosen. Orders are generally dispatched within 2 working days. For our UK customers, delivery options include:. For US customers, delivery options include:. For European custo

The delivery time for an order depends on the shipping location and method chosen. Orders are generally dispatched within 2 working days. For our UK customers, delivery options include:<ul><li>Standard Shipping with Royal Mail or DPD - Delivery times vary depending on location.</li><li>UK Royal Mail Saver Delivery - Estimated delivery is within a date range from the dispatch date.</li></ul>For US customers, delivery options include:<ul><li>Standard Location Shipping DPD Direct Lite - Estimated delivery in a date range from the dispatch date.</li><li>DHL Express Shipping - Estimated delivery in a date range from the dispatch date.</li><li>FedEx Connect Plus - Estimated delivery in a date range from the dispatch date.</li><li>FedEx Priority - Estimated delivery in a date range from the dispatch date.</li></ul>For European customers, we offer:<ul><li>Standard Shipping with Royal Mail or DPD - Delivery times vary depending on location.</li><li>FedEx Connect Plus - Orders are estimated to arrive within a date range from the date of dispatch.</li><li>FedEx Priority - Orders are estimated to arrive within a date range from the date of dispatch.</li><li>DHL - Delivery times vary depending on location.</li></ul>All orders are declared at the correct value, and we are unable to alter the prices. Please note that these delivery times are estimates and could be subject to delays. If a delivery is refused, you will be responsible for the cost of returning the parcel to us, along with the initial shipping fees and any pending customs duties.

How long does delivery take for an order?

If your order has not been dispatched, you may proceed to cancel it. However, once an order has been dispatched, it cannot be cancelled. If you accidentally select a delivery option you did not intend, you may cancel the order and place a new one wit

If your order has not been dispatched, you may proceed to cancel it. However, once an order has been dispatched, it cannot be cancelled. If you accidentally select a delivery option you did not intend, you may cancel the order and place a new one with the correct delivery option. Please note that refunds from cancelled orders can take a date range to reflect in your account. If you need to make adjustments to your order, or if it involves an exchange, it will be processed once the Warehouse Team has processed the new order, and you will then receive an email confirmation with the tracking information.

Can I cancel or change my order if it has not been dispatched?

If there is an issue with your order not being delivered on time, we will reach out to the courier service to inquire further and keep you informed every step of the way. We cannot guarantee specific delivery timeframes during busy periods such as following a bank holiday. In the case of items lost in transit, we will issue a full refund or resend your order. It&apos;s important to contact us if your delivery has not arrived as expected, and we will investigate the matter with the courier.

We offer a 25-day return period for all orders starting from the day in which the orders are delivered. You can arrange your return through our portal using the following link: Return Portal. Please include the following information with your return:

We offer a 25-day return period for all orders starting from the day in which the orders are delivered. You can arrange your return through our portal using the following link: <a href="https://Url">Return Portal</a>.Please include the following information with your return: your invoice or order number, your name and email, and the reason for the return. While you do not need to return the item in the original packaging, please ensure that it is packaged securely to prevent damage.It&apos;s important to note that we do not reimburse initial shipping costs, and deductions might be made from your refund based on the service used unless the item is faulty. If you choose to return the item via your own courier service, no deduction will be made.For items that arrived with a manufacturing fault, we provide options such as a partial refund, replacement, or repair depending on the individual case. Please contact us for further assistance.

We apologize for any issues with your order. If your item arrived with any damage or quality issues, we understand the inconvenience this may have caused. In such cases, we offer a refund for the original delivery charge. If you're experiencing any p

We apologize for any issues with your order. If your item arrived with any damage or quality issues, we understand the inconvenience this may have caused. In such cases, we offer a refund for the original delivery charge.If you&apos;re experiencing any problems with delivery or the condition of your order, please contact us directly and we&apos;ll address the matter promptly, including providing a free return label if necessary. We aim to resolve any issues efficiently to ensure your satisfaction.