We ship worldwide! However, there may be some countries where there are currently significant delays in shipping and as a result we are unable to accept orders for them. However you will be informed of this and a full refund issued if we are unable t

We ship worldwide! However, there may be some countries where there are currently significant delays in shipping and as a result we are unable to accept orders for them. However you will be informed of this and a full refund issued if we are unable to accept the order.<br style="-webkit-font-smoothing: antialiased; box-sizing: inherit; color: rgb(19, 51, 55); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="-webkit-font-smoothing: antialiased; box-sizing: inherit; color: rgb(19, 51, 55); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All orders are sent via Royal Mail, DPD, FedEx or DHL express.

Where do you ship to?

We offer DHL, Royal Mail, DPD or FedEx to Europe. Please note that DHL prices are live on the DHL website and therefore prices may vary depending on basket contents.

We offer DHL, Royal Mail, DPD or FedEx to Europe.Please note that DHL prices are live on the DHL website and therefore prices may vary depending on basket contents.<table border="1"><tbody style="-webkit-font-smoothing: antialiased; box-sizing: inherit;"><tr style="-webkit-font-smoothing: antialiased; box-sizing: inherit; height: 44.7812px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px; height: 44.7812px;">Standard shipping with Royal Mail or DPD (times vary dependent on location)</td><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px; height: 44.7812px;">from &#xA3;9.99</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: inherit; height: 22.3906px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px; height: 22.3906px;">FedEx Connect Plus (2-3 working days)</td><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px; height: 22.3906px;">from &#xA3;12.99</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: inherit; height: 22.3906px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px; height: 22.3906px;">FedEx Priority (1-2 working days)</td><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px; height: 22.3906px;">from &#xA3;30.99</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: inherit; height: 22.3906px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px; height: 22.3906px;">DHL (times vary)</td><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px; height: 22.3906px;">Prices vary - please check basket</td></tr></tbody></table><div><div>&#xA0;</div><div style="-webkit-font-smoothing: antialiased; box-sizing: inherit;">All orders are declared at the correct value, and we are unable to alter the prices. If a delivery is refused you will be held responsible for the cost of returning the parcel to us, along with the initial shipping fees and any pending customs duties.</div><div style="-webkit-font-smoothing: antialiased; box-sizing: inherit;">&#xA0;</div><div>We are now part of Import One Stop Shop. This means that orders under &#x20AC;150 will pay their VAT when they check out with us, and means that there are no unexpected costs when your parcel is shipped. Unfortunately this is not applicable to orders over &#x20AC;150 where VAT and customs duties will be due at the point of delivery. You can view more information here: IOSS</div></div>

Shipping to Europe

We offer standard shipping to orders outside of Europe with Royal Mail, DPD, DHL and FedEx. £15. We also offer express shipping to some countries outside of Europe with DHL and FedEx. Prices vary depending on the weight of the parcel. You can view pr

We offer standard shipping to orders outside of Europe with Royal Mail, DPD, DHL and FedEx. &#xA3;15 We also offer express shipping to some countries outside of Europe with DHL and FedEx. Prices vary depending on the weight of the parcel. You can view prices by adding items into your basket.&#xA0; *Please note that we are not responsible for any customs or duty charges.&#xA0;*Delivery timeframes are estimates and may take longer to pass through customs during peak periods of the year.

Shipping outside of Europe

We do!. * Please be aware that these are only delivery estimates, and we are unable to guarantee an exact delivery date.

We do! <table border="1" id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: inherit; border-collapse: collapse; border-spacing: 0px; outline: none; color: rgb(19, 51, 55); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(238, 238, 238); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 568.812px;"><tbody><tr><td>DPD (2-4 working days*)</td><td style="-webkit-font-smoothing: antialiased; box-sizing: inherit; padding: 0px;">&#xA3;12.99</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: inherit;"><td>FedEx Connect Plus (2-3 working days*)</td><td>&#xA3;11.99</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: inherit;"><td>FedEx Priority (1-2 working days*)</td><td>&#xA3;27.99</td></tr></tbody></table>&#xA0;* Please be aware that these are only delivery estimates, and we are unable to guarantee an exact delivery date.&#xA0;<div>We are now part of Import One Stop Shop. This means that orders under &#x20AC;150 will pay their VAT when they check out with us, and means that there are no unexpected costs when your parcel is shipped. Unfortunately this is not applicable to orders over &#x20AC;150 where VAT and customs duties will be due at the point of delivery. You can view more information here: IOSS (europa.eu)</div>

Do you ship to the Republic of Ireland?

We do!. Due to new rules implemented by US President Donald Trump, we’ve temporarily removed some of our delivery services while we work with our couriers to navigate the new regulations. For now, the only shipping options available to the US will be

We do!Due to new rules implemented by US President Donald Trump, we&#x2019;ve temporarily removed some of our delivery services while we work with our couriers to navigate the new regulations. For now, the only shipping options available to the US will be through FedEx, with FedEx Connect Plus being offered at a reduced cost for a limited time as we work through these updates.&#xA0;<table><tbody><tr><td style="width: 50.0000%;">FedEx Connect Plus (2-3 working days)</td><td style="width: 50.0000%;">$19.99</td></tr><tr><td style="width: 50.0000%;">FedEx Priority (1-2 working days)</td><td style="width: 50.0000%;">$39.99</td></tr></tbody></table>Please note that we are not responsible for any customs or duty charges.<br style="-webkit-font-smoothing: antialiased; box-sizing: inherit; color: rgb(19, 51, 55); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(238, 238, 238); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="-webkit-font-smoothing: antialiased; box-sizing: inherit; color: rgb(19, 51, 55); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(238, 238, 238); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Delivery times frames are estimates and may take longer to pass through customs during peak periods of the year.&#xA0;

Do you ship to USA?

DressMeZee

International Shipping

Shipping/Tracking

When do you dispatch your parcels?

Has my parcel been dispatched yet?

My parcel has been returned to sender, what will happen now?

Do you ship to PO boxes?

What is IOSS?

How long does delivery take for an order?

Shipping - General

How do I track my order?

What do I do if I never received my order?

Tracking

What is click and collect?

UK delivery options

DPD Pickup

UK Shipping

What is your returns policy?

Can I return outside of the returns period?

How do I return an item?

Have you received my return?

Where is my refund?

Why have I been refunded the incorrect amount?

How do I return an order from TikTok Shop?

Do you offer exchanges?

I've lost the packaging/my invoice, can I still return?

Can I drop my return off?

How can I change my refund from store credit to a direct refund?

When will my store credit be issued?

How are returns and refunds processed?

Can I get a refund for the delivery charge if my order arrived with a problem?

What should I do if I experience issues with the return portal?

Can I cancel or change my order if it has not been dispatched?

How can I cancel my order and get a refund?

Returns/Exchanges

What do I do if I've received an incorrect/faulty item?

I ordered the wrong size/Colour!

I received the incorrect item!

Glitter is shedding from my item, is it faulty?

Product Issue

Can I edit my order?

What happens if my package is lost or arrives in a damaged state?

My tracking states my order has been delivered, but it hasn't. What do I do?

Why is my parcel being returned to sender?

Why has my order not been delivered yet?

How can I confirm my order if I have not received an order confirmation email?

How can I update my email address for receiving order updates and tracking information?

What should I do if my order has been marked as 'unfulfilled' after payment?

Order Issue

Product/Order Issues

How can I contact you?

How can I leave a review?

Customer Service

When do you restock?

Can you make custom orders?

Does the length of a dress change when I switch sizes?

I was notified that an item was back in stock, but it is still sold out.

Stock Query

Size Chart

Size Guide

How do I cancel my order?

Why was my order cancelled?

Order Cancellation

Who is Klarna?

How does Pay later in 30 days work?

Am I eligible for Pay later in 30 days?

How can I increase my chances of being accepted for Pay later in 30 days?

Will a credit search take place against me?

Whay have I not been offered Pay later in 30 days?

What are my payment options with Klarna?

What happens if I cancel or return my order?

What happens if I don't pay for my order?

I have been asked to go to the Klarna site. Is this correct?

What do I need to provide when I make a purchase?

Is my payment information safe?

Can I pay before the due date?

Have you received my payment?

What happens to my statement, when I've returned the goods?

I've received a statement, but I've not yet received my goods.

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

I still have questions regarding payment, how can I get in touch?

I haven't received an email with my statement/payment information.

Pay Later in 30 days

How does Pay later in 3 interest-free instalments work?

Am I eligible for Pay later in 3 interest-free instalments?

Why have I not been offered Pay later in 3 interest-free instalments?

I haven't received and email with my statement/payment information.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Pay Later in 3 Interest-Free Instalments

Klarna

What is Clearpay?

How do I use Clearpay?

Where can I use Clearpay?

Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can't pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I return or exchange an item purchased with Clearpay?

Where can I find out more about Clearpay?

Clearpay

How do I order an item on Depop/Vinted?

Depop and Vinted

What happens if my item is lost in transit or not delivered on time?

What is the process for reporting a missing or non-delivered item?

How do I get assistance with an order or a refund I have issues with?

How can I change my order details or preferences after placing an order?

What should I do if I haven't received a confirmation for my order?

How do I return a product and will I receive a full refund?

What should I do if I need my delivery by a certain date or need to cancel it?

How do I confirm the authenticity of collaborations or communication from the shop?